Knowledge Managment Systems Engineer

Summary

EngineeRD Solutions, LLC is an organization dedicated to solving complex problems across various fields. They are seeking a Knowledge Management Systems Engineer to support the development and maintenance of client-hosted knowledge management infrastructure within the Microsoft 365 environment, focusing on collaboration, documentation, and data governance.

Responsibilities

• Access and operate Management Information Systems on government furnished property while complying with Unclassified / CUI / Classified security controls
• Collaborate with industry partners, team-members and clients on functional consulting matters to modernize SharePoint and M365 workloads
• Perform client IT service request fulfillment, using unified communication technologies such as Teams Chat, Channels, and modern conferencing tools between the hours of 0800 – 1800 EST
• Draft and publish Standard Operating Procedures (SOP), TTP, User Manuals, Business Processes using BPMN, and Technical Reports on Business Improvement
• Design Entity Relationship Diagrams and Metadata Models for Data Governance
• Implement SharePoint and M365 group-based policies and troubleshoot access control or permission issues with users
• Build customized and integrated Power Apps and Microsoft Forms for collecting, transforming, analyzing and reporting client data
• Perform Root Cause Analysis (RCA) and ITIL based issue management procedures on Knowledge Management Systems infrastructure using Ticket Management Systems (TMS) like Jira, ServiceNow and custom SharePoint apps
• Manage a knowledgebase for an enterprise Enterprise Voice-over-Internet-Protocol (VoIP) MSP using Microsoft Modern Work and Business Apps solutions
• Write and update technical documents as requested
• Maintain high availability and capabilities of multiple SharePoint Sites, Document Libraries, Lists, and Pages to the client workforce
• Perform Unit Testing and Deploy production level Power Automate Workflows with third party connectors and approved Microsoft Dataverse integrations across a tenant
• Create dynamic Power BI dashboards and reports that pull data from Excel, SharePoint Lists, SQL server, and other sources to support PMO and senior leadership decisions
• Extract, transform, and load large datasets for analysis with Power BI and SQL
• Contribute to a weekly activity report for tracking performance

Skills

• Currently enrolled in or recently completed an undergraduate or graduate program (B.S., M.S. or equivalent) in Computer Science, Data Science, Software Engineering, Information Systems, Cybersecurity, or a related technical field
• Proficiency in Power Automate, Power BI, Power Apps, Dynamics 365, SharePoint Online, Excel, Word
• Demonstrated experience with data analysis, data cleaning, and structured query workflows (Power BI, Power Query Editor or equivalent)
• Familiarity with schematics and diagraming, SDLC and Business Process Model Notation
• Strong analytical and written communication skills; ability to document methods and findings clearly for a technical audience
• Ability to work independently, manage deliverable timelines, and communicate progress proactively in a small-team environment
• U.S. Citizenship required (DoD/DoW facility clearance environment; DoD/DoW clearance required (Secret or above))
• Prior internship, research assistantship, or capstone project experience in a government, defense, or regulated healthcare IT environment
• Experience navigating change management processes and implementation of new solutions
• Experience demonstrating and training new users on how to use and maintain solutions
• Experience with custom SharePoint JSON formatting

Qualifications

Must Haves

• Currently enrolled in or recently completed an undergraduate or graduate program (B.S., M.S. or equivalent) in Computer Science, Data Science, Software Engineering, Information Systems, Cybersecurity, or a related technical field
• Proficiency in Power Automate, Power BI, Power Apps, Dynamics 365, SharePoint Online, Excel, Word
• Demonstrated experience with data analysis, data cleaning, and structured query workflows (Power BI, Power Query Editor or equivalent)
• Familiarity with schematics and diagraming, SDLC and Business Process Model Notation
• Strong analytical and written communication skills; ability to document methods and findings clearly for a technical audience
• Ability to work independently, manage deliverable timelines, and communicate progress proactively in a small-team environment
• U.S. Citizenship required (DoD/DoW facility clearance environment; DoD/DoW clearance required (Secret or above))

Nice to Haves

• Prior internship, research assistantship, or capstone project experience in a government, defense, or regulated healthcare IT environment
• Experience navigating change management processes and implementation of new solutions
• Experience demonstrating and training new users on how to use and maintain solutions
• Experience with custom SharePoint JSON formatting