Business Coaching Coordinator

Summary

Cencora is a healthcare company focused on creating healthier futures for people and animals. The Business Coaching Coordinator supports pharmacy customers through proactive virtual coaching, relationship management, business performance reviews, goal setting, and account follow-up.

Responsibilities

• Build and maintain proactive relationships with assigned pharmacy customers
• Schedule and lead virtual meetings with pharmacy owners on a regular cadence
• Prepare for customer meetings by reviewing reports, account activity, and Salesforce notes
• Conduct post-meeting follow-up, including recaps and next steps
• Document customer interactions and account updates in Salesforce
• Support pharmacy owners with business coaching, goal setting, and progress tracking
• Gather customer feedback on the business coaching program
• Collect and review financial information, including balance sheets and profit and loss statements
• Use Excel-based tools to support benchmarking and deeper business analysis
• Help identify opportunities to improve customer engagement and business performance
• Manage a large portfolio of accounts while maintaining strong organization and follow-through

Skills

• Experience in a customer-facing role focused on relationship management, customer success, coaching, or account support
• Strong active listening and communication skills
• Ability to influence, coach, and build trust with customers or business partners
• Strong organizational skills
• Experience using tools such as Salesforce, Excel, and phone-based communication systems
• Comfortable discussing business performance, goals, and operational challenges with customers
• Customer service, business support, or leadership experience in a relevant environment will also be considered
• Self-driven, disciplined, and able to manage follow-up across multiple accounts
• Pharmacy, healthcare, or pharmacy operations experience

Qualifications

Must Haves

• Experience in a customer-facing role focused on relationship management, customer success, coaching, or account support
• Strong active listening and communication skills
• Ability to influence, coach, and build trust with customers or business partners
• Strong organizational skills
• Experience using tools such as Salesforce, Excel, and phone-based communication systems
• Comfortable discussing business performance, goals, and operational challenges with customers
• Customer service, business support, or leadership experience in a relevant environment will also be considered
• Self-driven, disciplined, and able to manage follow-up across multiple accounts

Nice to Haves

• Pharmacy, healthcare, or pharmacy operations experience

Benefits

• Fully remote position with minimal travel
• Medical, dental, and vision care
• Backup dependent care may be included as part of support for working families
• Adoption assistance may be included as part of support for working families
• Infertility coverage may be included as part of support for working families
• Family building support may be included as part of support for working families
• Behavioral health solutions may be included as part of support for working families
• Paid parental leave may be included as part of support for working families
• Paid caregiver leave may be included as part of support for working families
• Training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities