Specialist - Inside Sales

Summary

Cencora is a healthcare company focused on creating healthier futures for people and animals. The Specialist - Inside Sales role drives proactive customer engagement, develops territory and account plans, negotiates commercial terms, and coordinates customer program activities. The position also maintains CRM records, monitors customer and service signals, and supports pipeline visibility and forecasting.

Responsibilities

• Initiates proactive customer engagement across digital channels to progress opportunities, renewals, and expansions
• Develops territory and account contact plans that optimize outreach cadence and follow-up activities within assigned accounts
• Conducts pre- and post-interaction research to define objectives, anticipate customer needs, and document next actions
• Negotiates commercial terms within established policy and coordinates required quoting and contract documentation for activation
• Coordinates account program activities and solution adoption milestones with cross-functional partners to support realized value
• Monitors product availability, service signals, and customer feedback to identify risks early and escalate issues through defined channels
• Maintains accurate CRM and reporting records to strengthen pipeline visibility, forecasting reliability, and audit readiness

Skills

• Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required
• 2+ years of experience in inside sales, sales support, account management, business development, or a related field required
• Working knowledge of business administration, sales, and marketing fundamentals
• Knowledge of remote selling motions across phone, video, and digital channels
• Ability to apply consultative selling and value-based messaging to customer needs
• Ability to develop and maintain long-term customer partnerships within assigned accounts
• Knowledge of contract concepts, pricing structures, and compliance expectations
• Ability to negotiate commercial terms within defined policies and guardrails
• Ability to conduct pre-call research, account planning, and post-call follow-up actions
• Ability to identify and qualify opportunities and progress them through close and renewal
• Ability to analyze sales activity, profitability, and performance data to prioritize actions
• Working knowledge of CRM and sales tools for pipeline, activity, and forecasting visibility
• Ability to coordinate onboarding, program implementation, and adoption activities across stakeholders
• Knowledge of product/solution positioning, access pathways, and launch coordination practices
• Ability to document customer interactions and maintain accurate commercial records
• Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent preferred
• Certified Strategic Account Manager (CSAM) or equivalent certification preferred
• Working knowledge of institutional healthcare and/or commodity product sales environments

Qualifications

Must Haves

• Bachelor's degree in business administration, marketing, communications, sales, commerce, or a related field, or equivalent experience required
• 2+ years of experience in inside sales, sales support, account management, business development, or a related field required
• Working knowledge of business administration, sales, and marketing fundamentals
• Knowledge of remote selling motions across phone, video, and digital channels
• Ability to apply consultative selling and value-based messaging to customer needs
• Ability to develop and maintain long-term customer partnerships within assigned accounts
• Knowledge of contract concepts, pricing structures, and compliance expectations
• Ability to negotiate commercial terms within defined policies and guardrails
• Ability to conduct pre-call research, account planning, and post-call follow-up actions
• Ability to identify and qualify opportunities and progress them through close and renewal
• Ability to analyze sales activity, profitability, and performance data to prioritize actions
• Working knowledge of CRM and sales tools for pipeline, activity, and forecasting visibility
• Ability to coordinate onboarding, program implementation, and adoption activities across stakeholders
• Knowledge of product/solution positioning, access pathways, and launch coordination practices
• Ability to document customer interactions and maintain accurate commercial records

Nice to Haves

• Certified Inside Sales Professional (CISP) (AA-ISP) or equivalent preferred
• Certified Strategic Account Manager (CSAM) or equivalent certification preferred
• Working knowledge of institutional healthcare and/or commodity product sales environments

Benefits

• Medical care
• Dental care
• Vision care
• Support focused on physical, emotional, financial, and social wellness
• Backup dependent care may be available for working families
• Adoption assistance may be available for working families
• Infertility coverage may be available for working families
• Family building support may be available for working families
• Behavioral health solutions may be available for working families
• Paid parental leave may be available for working families
• Paid caregiver leave may be available for working families
• A variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities