Inside Sales Consultant

Summary

Cengage is a global education technology company serving millions of learners, and they are seeking an Inside Sales Consultant. This role is responsible for driving revenue growth through proactive customer engagement and account management, ensuring customer satisfaction throughout the sales lifecycle.

Responsibilities

• Develop and implement strategic sales plans to meet or exceed revenue targets across assigned accounts or territories
• Identify, qualify, and convert new business opportunities through proactive outreach and consultative engagement
• Manage and grow existing customer relationships, ensuring high levels of happiness, retention, and expansion
• Conduct virtual and in-person sales presentations, product demonstrations, and solution consultations
• Collaborate with cross-functional teams including marketing, customer success, implementation, and product specialists to support customer needs and drive adoption
• Maintain accurate and up-to-date records in CRM systems, including customer interactions, pipeline status, and forecasting
• Analyze customer data and market trends to inform sales strategies and identify upsell or cross-sell opportunities
• Participate in conferences, and virtual events to promote products and build relationships
• Provide post-sale support and coordinate with internal teams to ensure smooth onboarding and implementation
• Stay current on product offerings, industry trends, and competitive landscape

Skills

• 3+ years of successful experience in sales, account management, or customer-facing roles
• Proven ability to meet or exceed sales targets using consultative and solution-based selling techniques
• Strong verbal and written communication skills with the ability to influence and build rapport with diverse collaborators
• Excellent organizational and time management skills; ability to prioritize effectively in a fast-paced environment
• Proficiency with CRM platforms (e.g., Salesforce) and digital communication tools
• Comfortable with data analysis and using insights to drive sales decisions
• Self-starter with a high degree of initiative, adaptability, and resilience
• Bachelor's degree or equivalent experience in business, marketing and education
• Experience in education, publishing, ed tech, or digital learning environments
• Knowledge of specific market segments such as K–12, higher education, libraries, or career and technical education (CTE)

Qualifications

Must Haves

• 3+ years of successful experience in sales, account management, or customer-facing roles
• Proven ability to meet or exceed sales targets using consultative and solution-based selling techniques
• Strong verbal and written communication skills with the ability to influence and build rapport with diverse collaborators
• Excellent organizational and time management skills; ability to prioritize effectively in a fast-paced environment
• Proficiency with CRM platforms (e.g., Salesforce) and digital communication tools
• Comfortable with data analysis and using insights to drive sales decisions
• Self-starter with a high degree of initiative, adaptability, and resilience

Nice to Haves

• Bachelor's degree or equivalent experience in business, marketing and education
• Experience in education, publishing, ed tech, or digital learning environments
• Knowledge of specific market segments such as K–12, higher education, libraries, or career and technical education (CTE)