Sales Consultant, Strategic Accounts (Remote)

Summary

Cengage is a global education technology company that provides digital products and services to learners. The Sales Consultant, Strategic Accounts, supports sales execution through administrative operations, CRM maintenance, reporting, contract and order support, content mapping, and customer engagement. The role also helps maintain coverage of assigned territories, support account planning and opportunity progression, and coordinate communications across sales and cross-functional teams.

Responsibilities

• Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel
• Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity
• Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed
• Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up
• Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through
• Manage and support content mapping exercises and other customer-specific sales support activities
• Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution
• Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners
• Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support
• Support Account Plan activities to optimize sales and/or renewal potential within assigned open territories
• Work with Regional Directors and Account Directors to achieve open-territory and regional sales goals and to ensure continuity of customer coverage
• Provide support to Account Directors to prospect, qualify, advance, and close appropriate sales opportunities through phone, email, virtual meetings, and technology demonstrations
• Participate in account planning and handoffs to ensure open-territory activity is documented and can transition smoothly when permanent territory ownership is established
• Exhibit proficient use of technology and communication tools in performing routine job responsibilities and customer interactions
• Provide timely status updates and reporting to the manager and other sales leaders as required
• Communicate and coordinate effectively with internal and external customers across multiple time zones
• Fulfill team support roles and special projects as required, balancing urgency, customer impact, and business priorities
• Perform other duties as assigned by management

Skills

• Highly flexible and adaptable to change
• Driven to succeed
• Strong listening skills; ability to work well with both external and internal customers
• Strong presentation skills
• Comfortable applying technology in performing routine job tasks and for product demonstration purposes
• Outstanding organizational and time management skills
• Proficiency in PC and Microsoft Office applications
• BA or BS degree strongly preferred
• At least two (2) years of successful sales (or customer interaction) experience
• Direct sales, marketing or editorial experience
• Experience working with digital sales products/applications and contact management systems, such as Salesforce

Qualifications

Must Haves

• Highly flexible and adaptable to change
• Driven to succeed
• Strong listening skills; ability to work well with both external and internal customers
• Strong presentation skills
• Comfortable applying technology in performing routine job tasks and for product demonstration purposes
• Outstanding organizational and time management skills
• Proficiency in PC and Microsoft Office applications

Nice to Haves

• BA or BS degree strongly preferred
• At least two (2) years of successful sales (or customer interaction) experience
• Direct sales, marketing or editorial experience
• Experience working with digital sales products/applications and contact management systems, such as Salesforce

Benefits

• Remote work arrangement
• Eligibility to participate in the company’s variable Sales incentive compensation program