Technical Services Engineer (Public Safety Software) - Remote

Summary

CentralSquare Technologies develops Hero-Grade technology that supports public servants and helps communities protect, serve, and save lives. The Technical Services Engineer assists customers with implementing software solutions and interfaces by reviewing processes, configuring systems, documenting requirements, testing, and supporting rollouts. The role also integrates third-party solutions, supports professional services strategies, and collaborates with customers, project managers, consultants, and development teams.

Responsibilities

• Conduct system demonstrations and assist customers with pre-go-live system reviews
• Develop and maintain expertise in configuring our software solutions
• Ensure consistent follow-through on project tasks, deliverables, and communications with the Project Manager and clients
• Establish and maintain strong working relationships with customers
• Work independently with minimal supervision, meeting project deadlines and taking ownership of issues and assignments
• Collaborate with diverse teams and personalities both internally and externally
• Review and quality-check the work of other consultants as needed
• Mentor junior team members to support skill development and maintain a high-performing team
• Provide assistance on escalations for small/medium projects and offer consultation on larger projects with managerial support
• Identify and implement new professional services tools and software to enhance productivity
• Lead meetings on processes and product functionality for various audience sizes and leadership levels
• Proactively address and mitigate recurring issues in future implementations
• Perform other duties as assigned

Skills

• Bachelor's degree (B.A. or B.S.) or an associate's degree/certification with equivalent work experience
• 2-4 years of relevant experience
• Ability to quickly adapt to changing business and customer needs with a high degree of flexibility
• Strong multitasking skills with the ability to manage multiple projects and tasks simultaneously
• Quick learner, capable of grasping new applications and system features efficiently
• Customer-focused mindset with a proactive approach to improving the user experience
• Experience in integrating third-party software, including working with APIs, web services (REST/SOAP), and middleware tools
• Strong ability to articulate technical and functional concepts to both technical and non-technical audiences
• Excellent analytical, organizational, and detail-oriented skills
• Advanced experience in scripting/coding, including API, SQL, JSON, HTML, and XML
• Proficiency with Microsoft Suite and working knowledge of MS SQL Server PostgresSQL
• Operating Systems (Windows & Linux-based)
• RDBMS, including MS SQL
• AWS (Amazon Web Services)
• Self-motivated and capable of working independently

Qualifications

Must Haves

• Bachelor's degree (B.A. or B.S.) or an associate's degree/certification with equivalent work experience
• 2-4 years of relevant experience
• Ability to quickly adapt to changing business and customer needs with a high degree of flexibility
• Strong multitasking skills with the ability to manage multiple projects and tasks simultaneously
• Quick learner, capable of grasping new applications and system features efficiently
• Customer-focused mindset with a proactive approach to improving the user experience
• Experience in integrating third-party software, including working with APIs, web services (REST/SOAP), and middleware tools
• Strong ability to articulate technical and functional concepts to both technical and non-technical audiences
• Excellent analytical, organizational, and detail-oriented skills
• Advanced experience in scripting/coding, including API, SQL, JSON, HTML, and XML
• Proficiency with Microsoft Suite and working knowledge of MS SQL Server PostgresSQL
• Operating Systems (Windows & Linux-based)
• RDBMS, including MS SQL
• AWS (Amazon Web Services)
• Self-motivated and capable of working independently

Benefits

• Mentorship
• Learning programs
• Clear paths for advancement
• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment, whether in the office or remote