CentralSquare Technologies
Posted 18 days agoVerified live 1d ago
Product Support Rep I
Brief overview
Remote
UndergradOr in progress
17 H-1B approvalsDept. of Labor
7 green cardsCertified filings
Software Support
About the company
CentralSquare Technologiescentralsquare.com
CentralSquare Technologies is the trusted provider of public sector software in North America.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.17H-1B approved
100%approval rate
4new H-1B hires
7PERM certified
$88,566median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20237
20242
20255
20263
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20251
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20243
20253
20261
Top sponsored roles
Site Reliability EngineerData Engineer II
Sponsored employees from
IndiaMexico
Job description
Summary
CentralSquare Technologies provides software solutions and customer support services. The Product Support Rep I provides first-tier technical support to customers, diagnoses and resolves application issues, escalates complex problems, and contributes to knowledge base and product improvement efforts.
Responsibilities
- Provide internal and external user support for application issues of a technical nature
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Maintain consistent, regular communication with customers regarding the status of their requests
- Act as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
- Be available to work paid after hours on call duty on a rotational basis
- Use Knowledge Base (KB) to solve Cases in a timely manner
- Ensure Knowledge Base (KB) content is correct by providing updates & feedback where appropriate
- Create draft content to be used in our Knowledge Base (KB) • Anticipate customer needs and effectively address concerns related to their issue or resolution
- Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention • Maintains poise and professionalism even with very difficult and demanding customers
- Ensure that individual performance meets or exceeds department standards. • Develop strong working relationships with cross-functional teams within the company
- Work with customers to identify reported system defects
- Works primarily under supervision and follows established procedures and guidelines
- Performs all other duties as assigned
Skills
- Associate's Degree in IT or equivalent relevant experience required
- 0-1 year experience in software support or other related position
- Strong communication skills with the capability of interfacing with all levels of the organization
Qualifications
Must Haves
- Associate's Degree in IT or equivalent relevant experience required
- 0-1 year experience in software support or other related position
- Strong communication skills with the capability of interfacing with all levels of the organization
Benefits
- Paid after-hours on-call duty on a rotational basis
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