Account Manager II- Desk Based Sales

Summary

Lumen is a trusted network provider connecting people, data, and applications through fiber networks and connected ecosystems. The Account Manager II, Desk Based role drives new customer acquisition and revenue growth through consultative sales, digital prospecting, opportunity development, and full-cycle account management. The role also focuses on customer experience, quota attainment, Salesforce management, forecasting, and mentoring teammates.

Responsibilities

• Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles
• Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue
• Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc
• Effectively navigate company systems and tools to provide customers with timely quotes, follow up
• Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call
• Engage internal resources and support personnel to provide an exceptional customer experience
• Leverage the broader sales resource eco-system to drive high impact opportunities
• Work with urgency through all aspects of the sales cycle through closing
• Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required
• Provide activity reports as required. Forecast and commit monthly sales volume accurately
• Attend assigned meeting and participate in all company training requirements
• Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics

Skills

• Bachelor's degree or an equivalent combination of education and relevant experience
• Four or more years of sales experience in technology, telecommunications, business services, or a related industry
• Experience developing new business opportunities and managing customer relationships in a consultative sales environment
• Demonstrated success in a desk-based, inside, or outside sales environment
• Strong prospecting, relationship-building, presentation, negotiation, and closing skills
• Ability to conduct effective virtual sales calls, web meetings, and customer presentations
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, and customer interactions
• Strong planning, organization, written and verbal communication skills, with the ability to manage multiple priorities and collaborate effectively
• This is a Work from Home position
• You will work 8am-5pm within your time zone
• Experience selling telecommunications, networking, cloud, security, managed services, or related technology solutions
• Advanced experience in an inside sales, desk-based, or hybrid sales environment
• Demonstrated success opening new accounts, developing new territories, or expanding business within assigned territories
• Experience using Salesforce CRM
• Experience leveraging social selling and digital prospecting tools to generate pipeline
• Proven history of achieving or exceeding sales quotas
• Knowledge of consultative, value-based, and solution-selling methodologies
• Experience mentoring or coaching sales teammates, with strong business acumen and the ability to articulate customer outcomes

Qualifications

Must Haves

• Bachelor's degree or an equivalent combination of education and relevant experience
• Four or more years of sales experience in technology, telecommunications, business services, or a related industry
• Experience developing new business opportunities and managing customer relationships in a consultative sales environment
• Demonstrated success in a desk-based, inside, or outside sales environment
• Strong prospecting, relationship-building, presentation, negotiation, and closing skills
• Ability to conduct effective virtual sales calls, web meetings, and customer presentations
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts, and customer interactions
• Strong planning, organization, written and verbal communication skills, with the ability to manage multiple priorities and collaborate effectively
• This is a Work from Home position
• You will work 8am-5pm within your time zone

Nice to Haves

• Experience selling telecommunications, networking, cloud, security, managed services, or related technology solutions
• Advanced experience in an inside sales, desk-based, or hybrid sales environment
• Demonstrated success opening new accounts, developing new territories, or expanding business within assigned territories
• Experience using Salesforce CRM
• Experience leveraging social selling and digital prospecting tools to generate pipeline
• Proven history of achieving or exceeding sales quotas
• Knowledge of consultative, value-based, and solution-selling methodologies
• Experience mentoring or coaching sales teammates, with strong business acumen and the ability to articulate customer outcomes

Benefits

• Work from Home position
• A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.