Pharmacy Technician Go Live Support

Summary

CereCore is a leading provider of healthcare technology solutions dedicated to improving patient care and operational efficiency. As a Pharmacy Technician Go Live Support Team member, you will play a critical role in the successful deployment and integration of MEDITECH Expanse EHR systems within HCA healthcare organizations, providing essential support during go-live phases.

Responsibilities

• Collaborate with project teams to provide onsite go-live support for MEDITECH Expanse implementation projects across healthcare facilities
• Participate in workflow decisions and trainings
• Offer at-the-elbow support during go-live phases to assist users with system navigation, troubleshooting, and workflow optimization
• Support pharmacists, pharmacy technicians, nurses, and other clinical end users with medication-related workflows within the EHR
• Assist with issue triage, escalation, and resolution during activation events
• Collaborate with internal teams to address technical issues and optimize system performance
• Document issues and resolutions in a clear and concise manner
• Participate in continuous learning and development to stay updated on MEDITECH advancements and industry trends
• Provide support related to inpatient pharmacy workflows, including medication distribution processes, IV workflows, and automated dispensing systems
• Support adoption and stabilization efforts during high-volume go-live periods, including day, evening, or night shift coverage as needed

Skills

• Active U.S.-based Pharmacy Technician certification/license in good standing, if required by state regulations
• Recent inpatient pharmacy technician experience required
• Hands-on experience with inpatient pharmacy workflows, including: Medication distribution and medication workflows, IV compounding and IV workflow processes, Automated dispensing systems (e.g., Pyxis or similar technologies)
• Prior experience working within an Electronic Health Record (EHR) environment required
• Ability to provide go-live support activities, including at-the-elbow support, issue triage, and end-user guidance
• Availability to work night shifts during go-live events
• Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with clients and team members
• Willingness to travel extensively to client sites nationwide
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Flexibility and adaptability to meet changing project requirements and deadlines
• MEDITECH experience preferred but not required
• Prior EHR implementation support experience preferred
• National Pharmacy Technician Certification (CPhT) preferred

Qualifications

Must Haves

• Active U.S.-based Pharmacy Technician certification/license in good standing, if required by state regulations
• Recent inpatient pharmacy technician experience required
• Hands-on experience with inpatient pharmacy workflows, including: Medication distribution and medication workflows, IV compounding and IV workflow processes, Automated dispensing systems (e.g., Pyxis or similar technologies)
• Prior experience working within an Electronic Health Record (EHR) environment required
• Ability to provide go-live support activities, including at-the-elbow support, issue triage, and end-user guidance
• Availability to work night shifts during go-live events
• Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with clients and team members
• Willingness to travel extensively to client sites nationwide
• Ability to work independently and as part of a collaborative team in a fast-paced environment
• Flexibility and adaptability to meet changing project requirements and deadlines

Nice to Haves

• MEDITECH experience preferred but not required
• Prior EHR implementation support experience preferred
• National Pharmacy Technician Certification (CPhT) preferred