Solutions Engineer, Post-Sales (remote, US East Coast)

Summary

Checkly is a developer tools SaaS company focused on end-to-end testing and synthetic monitoring. The Solutions Engineer will support customers after the sale by leading technical onboarding, training engineering teams, troubleshooting, driving adoption, and partnering with sales, Product Engineering, and Marketing.

Responsibilities

• You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems
• You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production
• You will run workshops and trainings for customer engineering teams
• You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team
• You will run your own customer meetings, from technical deep dives to account check-ins
• You will contribute to technical documentation and internal playbooks as you learn what works
• You will speak with customers directly and share your learnings with Product Engineering and Marketing

Skills

• Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work
• Hands-on experience with monitoring, observability, or automated testing
• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred)
• Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools
• Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly
• Excellent spoken and written English skills
• Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others
• Based on the US East Coast, in Eastern Time (ET)
• Able to travel occasionally to customers
• Startup experience is helpful, but not required

Qualifications

Must Haves

• Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work
• Hands-on experience with monitoring, observability, or automated testing
• Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred)
• Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools
• Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly
• Excellent spoken and written English skills
• Ability to be autonomous and self-motivated in an async-work environment, while you also enjoy getting to know your colleagues and helping others
• Based on the US East Coast, in Eastern Time (ET)
• Able to travel occasionally to customers

Nice to Haves

• Startup experience is helpful, but not required

Benefits

• Stock options
• Flexible paid vacation
• Paid sick leave
• Up to 14 weeks of paid parental leave
• US: Medical, Dental, Vision, FSA, long- and short-term disability, life insurance, 401(K) and more
• Annual company on-site