Project Manager II - RPO Implementation

Summary

Cielo is a talent acquisition partner providing Recruitment Process Outsourcing, search, consulting, and digital talent solutions. The Project Manager II leads small- to medium-scale RPO implementations, managing client relationships, project plans, timelines, deliverables, communications, risks, and implementation activities through completion and stabilization.

Responsibilities

• Assess/evaluate client needs for initial scope of project and determine project plan
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Manage client expectations and cultivate the client relationship through implementation and stabilization
• Assist other team members with client engagements when appropriate
• Coordinate and respond to client issues
• Responsible to managing to scope outlined in SOW and escalating scope creep as identified
• Develop and manage project plan, tasks, timelines, milestones and deadlines
• Coordinate work with functional area leaders & work stream owners. Monitoring and reporting on project status and issues
• Provide on-line meetings and conference calls to orientate a new client and project manage the implementation of a new partnership
• Responsible for providing clients with implementation plans, which include project schedules, work plans, risk analysis, communications documents, training plans, etc
• Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the client
• Assist team in updating all implementation deliverables as required with new process rollouts
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Where required support with process and change management activities
• Other duties as assigned

Skills

• 3-5 years' experience in talent acquisition, HR or related area required
• 3-5 years' experience in Project Management required
• General knowledge of recruitment industry and RPO (Recruitment Process Outsourcing) required
• Handle multiple projects simultaneously and thrive in a fast-paced environment required
• Possess a unique blend of business and technical savvy as well as a keen attention to detail and ability to effectively manage Implementations required
• Demonstrate previous project management and leadership experience, with a strong process focus, exceptional interpersonal and technology skills required
• Proficient with Microsoft Suite (Excel, Word, PowerPoint, Outlook, and other project management software required
• Strong relationship and influencing skills – high emotional intelligence required
• Articulate and ability to effectively communicate and engage with stakeholders at all levels required
• Bachelor's degree or equivalent preferred
• Professional PM certification/accreditation e.g. PMP, Prince 2, etc. preferred

Qualifications

Must Haves

• 3-5 years' experience in talent acquisition, HR or related area required
• 3-5 years' experience in Project Management required
• General knowledge of recruitment industry and RPO (Recruitment Process Outsourcing) required
• Handle multiple projects simultaneously and thrive in a fast-paced environment required
• Possess a unique blend of business and technical savvy as well as a keen attention to detail and ability to effectively manage Implementations required
• Demonstrate previous project management and leadership experience, with a strong process focus, exceptional interpersonal and technology skills required
• Proficient with Microsoft Suite (Excel, Word, PowerPoint, Outlook, and other project management software required
• Strong relationship and influencing skills – high emotional intelligence required
• Articulate and ability to effectively communicate and engage with stakeholders at all levels required

Nice to Haves

• Bachelor's degree or equivalent preferred
• Professional PM certification/accreditation e.g. PMP, Prince 2, etc. preferred