Lien Redemption Specialist, Community Aide (NCS) - Department of Housing & Community Development

Summary

The City of Baltimore’s Department of Housing and Community Development promotes neighborhood revitalization, affordable housing, homeowner support, and safe community conditions. The Community Aide provides administrative, clerical, customer service, legal, accounting, and records support across the Development Division.

Responsibilities

• Prepare and generate lien redemption statements and other lien related documentation required to prepare In Rem foreclosure cases and other DHCD acquisition or disposition activity
• Coordinate with Department of Finance personnel to produce and convey lien information to DHCD
• Perform basic legal and accounting tasks assigned by legal supervisor
• Enter data and documents into the legal tracking system
• Maintain confidentiality of accounting records, legal records and other sensitive information
• Coordinate with DHCD Legal Section supervisors to ensure timely completion of legal administrative tasks
• Answer incoming calls and route inquiries professionally
• Handle incoming and outgoing mail, including sorting, logging, and distribution
• Process supplier invoices and assist with basic financial documentation
• Provide front desk coverage, greet visitors, and support customer service needs
• Maintain office supplies, forms, and administrative materials
• Support various sub sections with administrative tasks as needed

Skills

• High school diploma or equivalent, with at least one yr. administrative and/or accounting experience
• Proficiency with MS office software and standard administrative equipment
• Ability to work independently and manage time and tasks efficiently
• At least one yr. administrative and/or accounting experience
• Have an equivalent combination of education and experience
• Basic legal processes related to liens, redemption statements, and document confidentiality
• Basic accounting principles including invoice processing and financial recordkeeping
• Office administration practices such as filing systems, mail handling, and document retention
• Customer service standards for phone and front desk interactions
• Document preparation and formatting
• Data entry accuracy for legal and financial information
• Professional communication in person, by phone, and in writing
• Time management and prioritization
• Technology proficiency including Microsoft Office, scanning tools, and document management systems
• Meeting support including note taking and summary preparation
• Attention to detail for legal and financial accuracy
• Multitasking across multiple division sections
• Confidentiality with sensitive documents
• Adaptability to shift priorities and assignments
• Interpersonal effectiveness when working with staff, suppliers, and the public
• Legal admin experience preferred

Qualifications

Must Haves

• High school diploma or equivalent, with at least one yr. administrative and/or accounting experience
• Proficiency with MS office software and standard administrative equipment
• Ability to work independently and manage time and tasks efficiently
• At least one yr. administrative and/or accounting experience
• Have an equivalent combination of education and experience
• Basic legal processes related to liens, redemption statements, and document confidentiality
• Basic accounting principles including invoice processing and financial recordkeeping
• Office administration practices such as filing systems, mail handling, and document retention
• Customer service standards for phone and front desk interactions
• Document preparation and formatting
• Data entry accuracy for legal and financial information
• Professional communication in person, by phone, and in writing
• Time management and prioritization
• Technology proficiency including Microsoft Office, scanning tools, and document management systems
• Meeting support including note taking and summary preparation
• Attention to detail for legal and financial accuracy
• Multitasking across multiple division sections
• Confidentiality with sensitive documents
• Adaptability to shift priorities and assignments
• Interpersonal effectiveness when working with staff, suppliers, and the public

Nice to Haves

• Legal admin experience preferred

Benefits

• Medical plans
• Prescription drug plans
• Dental plans
• Vision plans
• Optional life plans
• AD&D plans
• FSA plans
• Wellness programs
• Support groups
• Workshops