Sales Engineer (Mid West)

Summary

Civ Robotics is a robotics startup automating repetitive tasks in the infrastructure construction industry with autonomous navigation technology. The Sales Engineer will provide technical leadership throughout the customer lifecycle, including pre-sales discovery and demonstrations, deployments, training, troubleshooting, adoption, and expansion support. The role partners with Sales, Customer Success, Operations, and Engineering and requires regular travel to customer job sites.

Responsibilities

• Lead technical discovery to understand customer workflows, constraints, and success criteria
• Run compelling product demos (office + on-site) and communicate value in a practical, customer-specific way
• Partner with Sales on evaluations, pilots, proposals, and technical validation to support closing and expansion
• Serve as a trusted technical advisor to stakeholders across operations, site leadership, technical teams, and executives
• Support deployments and onboarding: train customer teams on robot operation, best practices, and basic maintenance
• Provide hands-on troubleshooting for robotic/electrical systems and hardware/software integration issues
• Document customer interactions, common issues, and repeatable solutions; contribute to playbooks and training materials
• Monitor adoption signals (usage, friction points, operator feedback) and proactively address risks
• Partner with Sales / Customer Success on renewals, upsells, and long-term account health
• Join QBRs and customer check-ins as the technical voice: outcomes, ROI, roadmap alignment, and next steps
• Gather field feedback and share insights with Product/Engineering to drive continuous improvement
• Help drive customer advocacy: references, case studies, and site visits

Skills

• * 3+ years in a Sales Engineer / Solutions Engineer / Field Engineer / Technical Account / Robotics Field Ops type role (or similar customer-facing technical role)
• * Hands-on experience with hardware + software systems (robotics, IoT, industrial automation, construction tech, etc.)
• * Strong troubleshooting instincts and comfort working on-site in messy real-world environments
• * Excellent communication and presentation skills, able to translate technical details into business outcomes
• * Ability to work cross-functionally (Sales, CS, Product, Engineering) and thrive in a fast-moving startup
• * Willingness to travel to project sites as needed (typically ~30–35%)
• * Experience in construction, solar, civil engineering, surveying, or adjacent infrastructure workflows
• * Familiarity with GNSS/GPS, RTK, total stations, or construction layout processes
• * Experience running pilots / evaluations and supporting procurement or vendor selection processes
• * Comfort working with metrics and customer health signals (adoption, retention risk, ROI)

Qualifications

Must Haves

• * 3+ years in a Sales Engineer / Solutions Engineer / Field Engineer / Technical Account / Robotics Field Ops type role (or similar customer-facing technical role)
• * Hands-on experience with hardware + software systems (robotics, IoT, industrial automation, construction tech, etc.)
• * Strong troubleshooting instincts and comfort working on-site in messy real-world environments
• * Excellent communication and presentation skills, able to translate technical details into business outcomes
• * Ability to work cross-functionally (Sales, CS, Product, Engineering) and thrive in a fast-moving startup
• * Willingness to travel to project sites as needed (typically ~30–35%)

Nice to Haves

• * Experience in construction, solar, civil engineering, surveying, or adjacent infrastructure workflows
• * Familiarity with GNSS/GPS, RTK, total stations, or construction layout processes
• * Experience running pilots / evaluations and supporting procurement or vendor selection processes
• * Comfort working with metrics and customer health signals (adoption, retention risk, ROI)

Benefits

• Performance-based incentives
• Equity / stock options
• Health, dental, and vision benefits
• A high-impact role in a fast-growing robotics startup
• Opportunity to shape customer experience and influence product roadmap through field feedback