DevOps – ServiceNow Database Developer

Summary

Cognizant’s Cloud, Infrastructure, and Security Services Practice focuses on digital transformation through cloud-driven modernization, workplace transformation, and secure operations. The ServiceNow Database Developer designs and maintains ServiceNow data models, integrations, database-layer components, and data governance practices while supporting DevOps, data migration, performance optimization, and enterprise system integration.

Responsibilities

• Design and manage ServiceNow table structures, including custom tables, table extensions, dictionary entries, relationships, and database views
• Develop and maintain data import/export pipelines using ServiceNow Import Sets, Transform Maps, and Data Sources
• Build and optimize complex queries using GlideRecord, GlideAggregate, and encoded query syntax; identify and resolve performance bottlenecks in database operations
• Design and implement data migration strategies for platform upgrades, instance consolidations, or system onboarding initiatives
• Develop and maintain integrations that move data between ServiceNow and external systems (relational databases, data warehouses, REST/SOAP endpoints, ETL pipelines)
• Collaborate with the ServiceNow Developer and Administrator to ensure data model changes align with application architecture and platform best practices
• Partner with reporting and analytics teams to design performant data foundations for dashboards and Performance Analytics indicators
• Implement data governance standards: field-level security, data classification, audit fields, and retention policies within ServiceNow
• Contribute to CI/CD pipelines by managing database-layer changes through Update Sets or source control and ensuring schema changes are tested and documented
• Provide expertise in relational database concepts (SQL Server, MySQL, PostgreSQL) as they relate to ServiceNow's underlying architecture
• Perform data audits, cleansing activities, and deduplication efforts to maintain high data quality
• Engage with stakeholders across IT, HR, Finance, Operations, and business units to elicit, document, and prioritize requirements for ServiceNow enhancements, new modules, and process improvements
• Translate business requirements into well-defined user stories, epics, acceptance criteria, process flows, and use cases that are ready for ServiceNow development and configuration
• Maintain and groom the ServiceNow product backlog in collaboration with the Product Owner and Scrum Master, ensuring stories are sprint-ready with clear definitions of done. Facilitate requirements workshops, process discovery sessions, and stakeholder reviews; document outcomes and drive alignment between business and technical teams. Produce current-state and future-state business process documentation, with a focus on how ServiceNow workflows support end-to-end service management processes
• Analyze existing ServiceNow configurations, workflows, and catalog items to identify gaps, inefficiencies, and optimization opportunities; recommend platform-native solutions before custom development. Collaborate with ServiceNow developers, architects, and administrators throughout the delivery lifecycle to clarify requirements, validate solutions, and ensure business intent is preserved in delivered configurations
• Support user acceptance testing (UAT): develop UAT plans, coordinate business stakeholder testing, capture feedback, and track defects to closure. Contribute to change management activities: impact assessments, communication plans, user training content, and release notes for ServiceNow changes
• Produce and maintain data mapping documents, integration requirements, catalog item specifications, and service catalog design documentation. Participate in Agile/Scrum ceremonies throughout the sprint lifecycle

Skills

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• 3+ years of ServiceNow platform experience with a focus on data architecture, import/transform, and GlideRecord scripting
• Proficiency in SQL and experience with relational database systems (SQL Server, MySQL, or PostgreSQL)
• Strong understanding of ServiceNow's CMDB structure, CI relationships, and data model
• Experience with REST/SOAP API data integration patterns
• Familiarity with DevOps practices: version control, CI/CD, and structured release management
• Legally authorized to work in US without requiring employer sponsorship, now or at any time in the future
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist– CMDB (CIS-CMDB)
• Experience with ETL tools or data integration platforms (SSIS, Azure Data Factory, Boomi)
• Knowledge of ServiceNow IntegrationHub and MID Server configuration
• Familiarity with data warehousing concepts and reporting platforms (Power BI, Tableau)
• Experience supporting CMDB Discovery and Service Mapping
• Deep analytical thinking with a data-integrity-first approach
• Strong problem-solving skills for complex data transformation and mapping challenges
• Detail-oriented with rigorous documentation habits
• Effective collaborator across development, QA, and business stakeholder teams
• Ability to communicate data design decisions clearly to both technical and non-technical audiences

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• 3+ years of ServiceNow platform experience with a focus on data architecture, import/transform, and GlideRecord scripting
• Proficiency in SQL and experience with relational database systems (SQL Server, MySQL, or PostgreSQL)
• Strong understanding of ServiceNow's CMDB structure, CI relationships, and data model
• Experience with REST/SOAP API data integration patterns
• Familiarity with DevOps practices: version control, CI/CD, and structured release management
• legally authorized to work in US without requiring employer sponsorship, now or at any time in the future

Nice to Haves

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist– CMDB (CIS-CMDB)
• Experience with ETL tools or data integration platforms (SSIS, Azure Data Factory, Boomi)
• Knowledge of ServiceNow IntegrationHub and MID Server configuration
• Familiarity with data warehousing concepts and reporting platforms (Power BI, Tableau)
• Experience supporting CMDB Discovery and Service Mapping
• Deep analytical thinking with a data-integrity-first approach
• Strong problem-solving skills for complex data transformation and mapping challenges
• Detail-oriented with rigorous documentation habits
• Effective collaborator across development, QA, and business stakeholder teams
• Ability to communicate data design decisions clearly to both technical and non-technical audiences

Benefits

• Remote work arrangement