Summary
Cognizant is seeking a Technical Consultant to join its ServiceNow delivery team. The role focuses on designing, developing, configuring, and supporting ServiceNow solutions, with responsibilities spanning requirements analysis, integrations, testing, deployment, and collaboration with project teams and stakeholders.
Responsibilities
- Design, develop, configure, and support ServiceNow applications, workflows, and platform capabilities that align with client business requirements
- Build and maintain integrations between ServiceNow and third-party systems using web services, APIs, and development best practices
- Collaborate with project teams and customer stakeholders to analyze requirements, identify risks, resolve technical issues, and deliver successful solutions
- Produce and maintain technical documentation, support testing activities, and ensure all deliverables meet established quality standards
- Contribute to project delivery by providing status updates, supporting solution design activities, and continuously improving development practices and technical assets
- Technical Consultant II: Mentor and guide less experienced team members, review technical deliverables, and take ownership of more complex solution development activities with minimal supervision
Skills
- Bachelor's degree or equivalent qualification in Software Engineering, Computer Science, Electronic Engineering, Information Technology, or a related technical discipline
- 2+ years of ServiceNow platform development and configuration experience with demonstrated project success
- 1+ year of experience in software development, consulting, service management, or a related technical field
- ServiceNow Certified System Administrator (CSA) certification
- Hands-on experience developing solutions using JavaScript, HTML, CSS, and modern web technologies
- Experience building integrations between ServiceNow and external systems using REST APIs and web services
- Knowledge of software development lifecycle (SDLC) practices and Agile delivery methodologies
- Experience troubleshooting, debugging, testing, and supporting enterprise applications
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders
- Ability to manage priorities, work independently, and deliver high-quality results in a collaborative environment
- Experience with ServiceNow ITSM, ITAM, CMDB, SACM, or other ServiceNow product suites
- Proven experience in an additional ServiceNow product line beyond System Administrator foundations
- Knowledge of ITIL processes and service management best practices
- Experience supporting enterprise-scale ServiceNow implementations and integrations
- Strong documentation, solution design, and technical analysis capabilities
- Experience reviewing code, test plans, and technical deliverables
- Technical Consultant II: Demonstrated experience mentoring junior consultants and providing technical leadership within project teams
- Proven ability to identify opportunities for process improvement and contribute to delivery best practices
Qualifications
Must Haves
- Bachelor's degree or equivalent qualification in Software Engineering, Computer Science, Electronic Engineering, Information Technology, or a related technical discipline
- 2+ years of ServiceNow platform development and configuration experience with demonstrated project success
- 1+ year of experience in software development, consulting, service management, or a related technical field
- ServiceNow Certified System Administrator (CSA) certification
- Hands-on experience developing solutions using JavaScript, HTML, CSS, and modern web technologies
- Experience building integrations between ServiceNow and external systems using REST APIs and web services
- Knowledge of software development lifecycle (SDLC) practices and Agile delivery methodologies
- Experience troubleshooting, debugging, testing, and supporting enterprise applications
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders
- Ability to manage priorities, work independently, and deliver high-quality results in a collaborative environment
Nice to Haves
- Experience with ServiceNow ITSM, ITAM, CMDB, SACM, or other ServiceNow product suites
- Proven experience in an additional ServiceNow product line beyond System Administrator foundations
- Knowledge of ITIL processes and service management best practices
- Experience supporting enterprise-scale ServiceNow implementations and integrations
- Strong documentation, solution design, and technical analysis capabilities
- Experience reviewing code, test plans, and technical deliverables
- Technical Consultant II: Demonstrated experience mentoring junior consultants and providing technical leadership within project teams
- Proven ability to identify opportunities for process improvement and contribute to delivery best practices
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan