Disaster Recovery and Resilience Services | Helpdesk Technician [HHS0007019]

Summary

ProSidian Consulting is a Management and Operations Consulting Services Firm that focuses on providing tailored solutions to clients. They are seeking a Helpdesk Technician to provide support in the Healthcare and Life Sciences sector, specifically for the U.S. Department of Health and Human Services, focusing on disaster recovery and resilience services.

Responsibilities

• Provides phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors
• Serves as the initial point of contact for troubleshooting network applications and hardware and software PC and printer problems

Skills

• Professional Certificate or Associate Degree and 3 years' experience - (CompTIA A+, Network+ & Security + Cisco Certified Network Associate (CCNA))

Qualifications

Must Haves

• Professional Certificate or Associate Degree and 3 years' experience - (CompTIA A+, Network+ & Security + Cisco Certified Network Associate (CCNA))

Benefits

• Competitive Compensation
• Group Health Insurance Health Benefits
• 401(k) Retirement Savings Plan Contributions
• Vacation and Paid Time off (PTO) Benefits
• Pre-Tax Payment Programs
• Purchasing Discounts & Savings Plans
• ProSidian Employee & Contractor Referral Bonus Program
• Performance Incentives
• Medical, dental and vision plan
• Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com)
• 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
• The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: Pending