Inside Sales Rep – Financial (Remote)

Summary

Concentrix is a global customer experience and intelligent transformation company seeking a remote Inside Sales Representative. The role provides inbound and outbound customer support, recommends additional products and services, builds customer relationships, documents interactions, and delivers exceptional customer experiences.

Responsibilities

• Provide inbound and outbound customer support using a call flow guide
• Ask probing questions
• Persuade customers to into additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences…with a smile

Skills

• • 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• • A basic understanding of upselling, persuasion, building relationships, and communication skills
• • Open availability
• • A high school diploma or GED
• • A quiet, distraction-free environment to work from in your home
• • Proficiency in fast-paced multi-tasking
• • Eagerness to learn new technologies
• • Strong computer navigation skills and PC knowledge
• • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• • High Speed internet (no wireless/hotspots or satellite) and a smartphone
• • Must reside in the United States and have a valid U.S. address for residence
• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
• Must reside in the United States or have a valid U.S. address for residence
• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature

Qualifications

Must Haves

• • 3+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
• • A basic understanding of upselling, persuasion, building relationships, and communication skills
• • Open availability
• • A high school diploma or GED
• • A quiet, distraction-free environment to work from in your home
• • Proficiency in fast-paced multi-tasking
• • Eagerness to learn new technologies
• • Strong computer navigation skills and PC knowledge
• • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• • High Speed internet (no wireless/hotspots or satellite) and a smartphone
• • Must reside in the United States and have a valid U.S. address for residence
• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
• Must reside in the United States or have a valid U.S. address for residence
• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits