Collections Specialist

Summary

Consensus Cloud Solutions provides digital cloud fax and healthcare interoperability solutions. The company is seeking a Collections Specialist to monitor customer accounts, resolve payment discrepancies, collect past-due balances, maintain accounts receivable reports, and support finance operations.

Responsibilities

• Monitoring customer account details for nonpayment, delayed payments, and other irregularities
• Researching and resolving payment discrepancies
• Following up on past due accounts and collecting payments, both via email and phone contacts. Developing and maintaining relationships with customers to expedite collections
• Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs
• Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team
• Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects. Be a team player!
• Answer phone calls and help customers
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time

Skills

• 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts
• 1+ years of experience with Oracle Financials software
• Intermediate Excel skills, including Lookups and Pivot Tables
• Location requirements: Fully remote within the U.S
• Travel requirements: No travel
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
• Technology requirements: Reliable, high speed internet
• Eligible for sponsorship: No
• Advanced Excel skills (e.g., macros, data modeling, or complex formulas like INDEX/MATCH) and experience with CRM tools like Salesforce
• Demonstrated track record of reducing DSO (Days Sales Outstanding) and managing escalated customer disputes independently
• SaaS experience
• (Los Angeles or Las Vegas preferred.)

Qualifications

Must Haves

• 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts
• 1+ years of experience with Oracle Financials software
• Intermediate Excel skills, including Lookups and Pivot Tables
• Location requirements: Fully remote within the U.S
• Travel requirements: No travel
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time
• Technology requirements: Reliable, high speed internet
• Eligible for sponsorship: No

Nice to Haves

• Advanced Excel skills (e.g., macros, data modeling, or complex formulas like INDEX/MATCH) and experience with CRM tools like Salesforce
• Demonstrated track record of reducing DSO (Days Sales Outstanding) and managing escalated customer disputes independently
• SaaS experience
• (Los Angeles or Las Vegas preferred.)

Benefits

• Fully remote within the U.S. (Los Angeles or Las Vegas preferred.)
• Annual performance bonus
• ESPP
• Enhanced time off packages