Summary
Conservice, through its Capturis team, provides utility management services. The Invoice Specialist requests payment extensions and expedited payments, verifies payment postings, obtains missing invoices, coordinates late fee removal, and follows up on disconnect notices to help prevent customer service disconnections.
Responsibilities
- Phone Usage: Medium (about 40% of your day)
- Request payment extensions with providers
- Request expedited payments
- Ensure payments posted correctly
- Request missing invoices
- Work with providers for late fee removal
- Follow up on disconnect notices
Skills
- High School Diploma or GED
- Previous Customer Service Experience
- Strong Computer Skills
- Excellent telephone and email etiquette
- Excellent research and problem solving skills with a strong attention to detail
- Time management and organization
- High school diploma or equivalent
Qualifications
Must Haves
- High School Diploma or GED
Nice to Haves
- Previous Customer Service Experience
- Strong Computer Skills
- Excellent telephone and email etiquette
- Excellent research and problem solving skills with a strong attention to detail
- Time management and organization
- High school diploma or equivalent
Benefits
- Remote/Hybrid if located in Mandan, ND