Desktop Support Specialist

Summary

Invicta Software is seeking a dedicated Desktop Support Specialist to join our dynamic IT team. This role is essential in providing timely and effective technical support to our employees, ensuring smooth daily operations and a seamless technology experience across the organization.

Responsibilities

• Provide first-level technical support via phone, email, or in-person for hardware, software, and connectivity issues
• Install, configure, and maintain desktop and laptop computers, including operating systems and applications
• Troubleshoot and resolve issues related to printers, scanners, and other peripheral devices
• Assist with user account management, including password resets and access permissions
• Document incidents and resolutions accurately in the ticketing system
• Coordinate with vendors and escalate complex issues to higher-level IT staff when necessary
• Support IT initiatives such as hardware rollouts, software upgrades, and security compliance
• Maintain an up-to-date knowledge base and contribute to continuous improvement of support procedures

Skills

• Proven experience (2+ years) in desktop or technical support roles
• Strong knowledge of Windows and macOS environments
• Familiarity with Microsoft Office Suite, Active Directory, and common enterprise software
• Basic understanding of networking concepts such as TCP/IP, DHCP, and VPN
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and interpersonal skills, with a customer-focused mindset
• Associate's degree in Information Technology, Computer Science, or a related field preferred
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus

Qualifications

Must Haves

• Proven experience (2+ years) in desktop or technical support roles
• Strong knowledge of Windows and macOS environments
• Familiarity with Microsoft Office Suite, Active Directory, and common enterprise software
• Basic understanding of networking concepts such as TCP/IP, DHCP, and VPN
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and interpersonal skills, with a customer-focused mindset

Nice to Haves

• Associate's degree in Information Technology, Computer Science, or a related field preferred
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and certification support.
• Collaborative and inclusive work environment.
• Access to the latest technology and tools.