Deliverability Consultant

Summary

Cordial is a marketing technology company that helps brands communicate more thoughtfully with their customers through its platform. The Deliverability Consultant will guide clients toward email-sending success by interpreting deliverability data, providing actionable recommendations, and supporting client onboarding and implementation. The role also contributes to sales support, process improvements, industry monitoring, and client education.

Responsibilities

• Be an advocate for our clients
• Seamlessly adopt the Cordial deliverability philosophy (we are here to serve clients and interpret data on their behalf, therefore better equipping marketers for success via the Cordial platform)
• Onboard and implement the programs of a wide range of clients (with regard to volume, cadence, and industry)
• Work closely with Client Success Managers, Solutions Experts, and Support to best assist clients' needs and meet company goals
• Manage internal stakeholders and external client expectations on projects and timelines
• Collaborate with our Client Success, Strategy and Support teams to ensure we are continuously meeting and exceeding our clients' expectations and goals
• Develop and share best practices with clients and internal teams
• Document and record all ongoing project work
• Produce content for our blog and knowledge base
• Identify gaps in our processes and offer/implement creative solutions
• Remain connected to email communities and report on industry trends and changes that will impact Cordial clients
• Represent Cordial at industry functions and communities such as M3AAWG, EEC, EmailGeeks, CSA, etc

Skills

• 3+ years of experience in a deliverability-related role
• Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc)
• Expertise in the intricacies of sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG)
• Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices
• Direct experience onboarding new clients (including IP and domain warmups)
• Autonomous in day-to-day work, with the ability to identify the next prioritised task
• Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea back in an easily digestible format
• Experience consulting with C-level executives and other decision-makers
• High emotional intelligence and strong communication skills necessary to assist in communicating with a wide range of individuals, internally and externally
• Strong troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation)
• Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides)
• Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
• Adept at identifying issues, recognising patterns, proposing solutions and helping to create repeatable processes or documentation to assist with the long-term success of both our internal team, clients, and partners
• Experience troubleshooting sending to APAC and EMEA regions a plus
• Foundational understanding of APIs and other development tools (such as SQL) and BI tools (such as Tableau, Google Data Studio, etc) a strong plus

Qualifications

Must Haves

• 3+ years of experience in a deliverability-related role
• Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc)
• Expertise in the intricacies of sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG)
• Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices
• Direct experience onboarding new clients (including IP and domain warmups)
• Autonomous in day-to-day work, with the ability to identify the next prioritised task
• Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea back in an easily digestible format
• Experience consulting with C-level executives and other decision-makers
• High emotional intelligence and strong communication skills necessary to assist in communicating with a wide range of individuals, internally and externally
• Strong troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation)
• Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides)
• Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
• Adept at identifying issues, recognising patterns, proposing solutions and helping to create repeatable processes or documentation to assist with the long-term success of both our internal team, clients, and partners

Nice to Haves

• Experience troubleshooting sending to APAC and EMEA regions a plus
• Foundational understanding of APIs and other development tools (such as SQL) and BI tools (such as Tableau, Google Data Studio, etc) a strong plus

Benefits

• Equity and bonus
• Robust benefit plan (medical/dental/vision/life)
• 401k match
• Flexible time off
• Monthly wellness stipends
• Monthly cell phone stipends
• Childcare yearly reimbursements
• Continued education yearly reimbursements
• Healthy work/life balance
• Strong dedication to DE&I efforts
• Overall respectful and open culture