Implementation Manager

Summary

Corestream is a financial and benefits technology company specializing in voluntary benefits delivered through payroll deduction. The Implementation Manager leads end-to-end benefits project execution, including client onboarding, eligibility and payroll file integrations, project coordination, and post-launch support.

Responsibilities

• Collaborate with external clients, brokers, business partners, and internal teams
• Manage all tasks related to the onboarding of new clients and providers
• Review eligibility and payroll file specifications with client IT teams
• Facilitate weekly client meetings, overseeing project deliverables and milestone timelines
• Coordinate with provider implementation resources for testing payroll bills and reconciliation files
• Maintain oversight of implementation plans to ensure tasks are completed accurately and on time
• Proactively identify project risks and develop mitigation strategies
• Communicate project status, issues, and risks to the implementation supervisor
• Utilize ticketing systems and internal tracking tools for technical tasks
• Manage a variety of implementation projects, including new clients, products, providers, and system upgrades
• Review technical files for structure and compliance with specifications
• Deliver post-implementation support to ensure client satisfaction
• Assist in identifying and implementing process improvements
• Foster strong relationships with clients and internal teams to ensure clear communication and successful project outcomes
• Adapt to changing project requirements and prioritize tasks effectively to meet deadlines
• Prepare and deliver comprehensive project documentation and reports as needed

Skills

• Bachelor's degree in Systems, Business Management or equivalent
• Three years of related experience in software implementations – with particular value placed on experience onboarding clients to payroll and/or HR systems
• Three years of related experience in business or system analysis
• Strong communication skills with the ability to explain technical concepts clearly
• Proficiency in project management, word processing, and spreadsheet computer software applications – particularly Microsoft Excel
• Experience completing data conversions that require migrating data files from one processing platform to another
• Ability to manage multiple implementation projects
• Ability to thrive in a fast-paced environment
• Excellent written and oral communication skills
• Preferably, this role is a hybrid position, with an in-office presence on a bi-monthly basis
• However, we are also open to considering remote candidates located within the Southeastern United States

Qualifications

Must Haves

• Bachelor's degree in Systems, Business Management or equivalent
• Three years of related experience in software implementations – with particular value placed on experience onboarding clients to payroll and/or HR systems
• Three years of related experience in business or system analysis
• Strong communication skills with the ability to explain technical concepts clearly
• Proficiency in project management, word processing, and spreadsheet computer software applications – particularly Microsoft Excel
• Experience completing data conversions that require migrating data files from one processing platform to another
• Ability to manage multiple implementation projects
• Ability to thrive in a fast-paced environment
• Excellent written and oral communication skills

Nice to Haves

• Preferably, this role is a hybrid position, with an in-office presence on a bi-monthly basis
• However, we are also open to considering remote candidates located within the Southeastern United States

Benefits

• Hybrid or Remote (from SE US) / Full-Time
• Hybrid position with an in-office presence on a bi-monthly basis, or remote work for candidates located within the Southeastern United States
• Competitive compensation and benefit packages
• Casual dress code when in the office
• Free snacks and beverages
• Wednesday lunches are on the house