Implementation Manager

Summary

HealthStream provides healthcare workforce solutions, including learning, clinical development, credentialing, and scheduling applications. The Implementation Manager manages software implementation projects, develops project plans, coordinates technical services and training, resolves issues, and maintains documentation to support successful client implementations.

Responsibilities

• You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training
• Develops implementation project plans and scope of work appropriate for each implementation project
• Manages software implementation projects and the resources necessary to ensure a smooth transition with multiple clients simultaneously. Reviews commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations
• Understands and identifies software functionality to support client business objectives
• Coordinates all technical services including data transfer and installation between client and HealthStream
• Reviews hardware recommendations and coordinates software installation process
• Proactively escalates any client- or HealthStream-caused time delays or needs for additional resources beyond the contractual commitments
• Ensures that an effective training program is planned and executed
• Develops and maintains implementation documentation and communicates status and concerns to Manager, key stakeholders, project sponsors, and project team
• Performs related duties as required in support of client service goals

Skills

• Bachelor's degree in related discipline
• 2+ years of experience leading software implementation projects; healthcare experience highly desirable
• Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint
• Experience with web conferencing software
• Must have excellent oral and communication skills
• Excellent project management skills
• Excellent organization skills
• Excellent task management and documentation skills
• Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results
• Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details
• Able to work effectively with various teams of different backgrounds
• Able to manage multiple client relationships simultaneously
• Have a demonstrated affinity for technology
• Meticulous attention to detail to create and maintain documentation
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals
• PMP certification a plus

Qualifications

Must Haves

• Bachelor's degree in related discipline
• 2+ years of experience leading software implementation projects; healthcare experience highly desirable
• Experience with Microsoft programs including but not limited to MS Project, Word, Outlook, Excel, SharePoint, and PowerPoint
• Experience with web conferencing software
• Must have excellent oral and communication skills
• Excellent project management skills
• Excellent organization skills
• Excellent task management and documentation skills
• Poses strong interpersonal and relationship management skills with the ability to influence others to achieve desired results
• Ability to meet deadlines; manage multiple tasks simultaneously and keep track of details
• Able to work effectively with various teams of different backgrounds
• Able to manage multiple client relationships simultaneously
• Have a demonstrated affinity for technology
• Meticulous attention to detail to create and maintain documentation
• Able to maintain professional poise and comfort with leading discussions with client decision makers, end-users and IT professionals

Nice to Haves

• PMP certification a plus

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement
• Work-from-home flexibility
• Time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Career growth opportunities
• Continuous learning opportunities
• Collaborative work environment
• Free employee parking at our Resource Centers in Nashville and San Diego
• Hybrid work environment
• Streaming Good volunteer day
• Company-sponsored onsite social events for development, connection, and celebration