Customer Success Manager

Summary

Crayon is a company focused on enhancing competitive selling through AI-driven software solutions. As a Customer Success Manager, you will partner strategically with customers to optimize their use of Crayon’s offerings, driving retention and growth while shaping the customer experience.

Responsibilities

• Driving adoption, retention, and expansion for a product that solves real problems
• Proactively own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, serving as the primary conduit between the customer and Crayon to help them drive organizational impact with their Compete program
• As the customer's trusted advisor and product expert, You'll host trainings, onboarding, and working sessions to educate our customers and dig deep into new use cases of Crayon
• Contribute to the foundations of Customer Success at Crayon. As a member of our small but mighty team, you’ll be instrumental in helping define our motion

Skills

• 2+ years managing B2B SaaS accounts focused on retention and growth
• Strong project management skills & ability to manage multiple customer relationships
• Ability to navigate ambiguity in a fast-paced environment
• A “roll up your sleeves” mentality and are committed to driving results
• Cross-functional collaborator who proactively and positively represents customers and their needs internally

Qualifications

Must Haves

• 2+ years managing B2B SaaS accounts focused on retention and growth
• Strong project management skills & ability to manage multiple customer relationships
• Ability to navigate ambiguity in a fast-paced environment
• A “roll up your sleeves” mentality and are committed to driving results
• Cross-functional collaborator who proactively and positively represents customers and their needs internally

Benefits

• Bonus structure
• Meaningful equity component
• Rapid career development within sales or other departments (for CSMs who demonstrate high performance and commitment)
• Medical
• Dental
• Vision
• 401k
• Generous paid parental leave
• Take-what-you-need paid time off