Account Manager

Summary

Creator Match is a full-stack creator marketing agency that builds creator programs for technology brands. The Account Manager owns assigned brand relationships, client communication, campaign coordination, reporting, and overall campaign success while collaborating with internal teams to support client satisfaction, retention, and growth.

Responsibilities

• Serve as the primary point of contact for assigned brand clients during campaigns
• Maintain consistent, proactive communication with brand stakeholders throughout the campaign lifecycle
• Build a strong understanding of each client's goals, preferences, priorities, and success metrics
• Manage client questions, concerns, feedback, and escalations promptly and professionally
• Set and maintain clear expectations around campaign scope, timelines, deliverables, and next steps
• Build trusted client relationships that support satisfaction, retention, and long-term partnership
• Stay up to date on relevant creator, industry, and platform trends and share meaningful insights with clients
• Translate brand objectives into clear campaign briefs, goals, KPIs, and success criteria
• Own the client-side campaign plan, priorities, timelines, and expectations
• Coordinate with Campaign Coordinators and Creator Marketing Managers to ensure alignment across brand and creator workstreams
• Proactively identify campaign risks, opportunities, and areas for improvement
• Make recommendations to clients and internal leadership based on campaign performance, client goals, and market insights
• Ensure deliverables meet client expectations by coordinating with the appropriate internal owners
• Monitor campaign scope, budget, timelines, and overall account health
• Own client-facing KPI tracking, campaign performance reporting, and post-campaign insights
• Prepare client updates, performance summaries, and campaign reports
• Participate in kickoff calls, campaign check-ins, and wrap-up meetings
• Own the collection, prioritization, and communication of client feedback and ensure it is routed to the appropriate internal owner
• Maintain accurate campaign documentation for team and client reference
• Monitor campaign performance and proactively communicate risks, opportunities, and recommended actions
• Resolve or escalate issues promptly to maintain client confidence, surfacing creator- or talent-side concerns to the Creator Marketing Manager
• Monitor client health and proactively address risks to satisfaction, retention, and renewal
• Identify opportunities to expand client relationships through additional campaigns, services, or creator programs
• Build strong understanding of account potential, client priorities, and future opportunities
• Partner with leadership on renewal, expansion, and strategic account opportunities
• Ensure clients understand campaign results, value delivered, and opportunities for future work
• Work closely with Campaign Coordinators and Creator Marketing Managers to align creator deliverables with client needs
• Partner with leadership on campaign strategy, client priorities, escalations, and account opportunities
• Coordinate with finance on invoicing, budgets, and payment-related issues
• Collaborate with internal teams to address client requests, campaign changes, and execution risks
• Ensure clear ownership and communication across teams so client needs are addressed efficiently
• Contribute to cross-functional initiatives and projects that improve client experience, campaign execution, or team efficiency
• Support broader team priorities and business needs as assigned

Benefits

• Remote work arrangement
• Paid assessment as part of the application process