Sales Development Representative

Summary

Crimson Education is a college admissions consulting firm helping ambitious students gain admission to leading universities through expert guidance and data-driven strategies. The Sales Development Representative serves as the first point of contact for inbound leads, qualifying prospects, managing CRM records, scheduling advisor meetings, and fostering positive customer relationships.

Responsibilities

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisors
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson
• Continuously improving sales techniques, processes and enhancing industry knowledge

Skills

• Proficient in English - Spoken/Written
• Experience in Customer Service, Customer Success
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
• Experience in US college admissions

Qualifications

Must Haves

• Proficient in English - Spoken/Written
• Experience in Customer Service, Customer Success
• Excellent communication skills
• Excellent organisation skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms

Nice to Haves

• Experience in US college admissions

Benefits

• Flexible working environment, with empowerment to structure how you work
• Limitless development and exposure, including internal promotions and role changes
• $1,000 training budget per year
• Psychologist on staff
• Fireside chats and workshops to help the team continuously level up