Mid-Market Account Executive, Americas

Summary

Customer.io is expanding its sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level. This role involves representing Customer.io to prospective customers and driving growth within key market segments through a full-cycle sales process.

Responsibilities

• Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition
• Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts
• Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively
• Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale
• Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making

Skills

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Candidates must be located in one of these regions to be considered for the role: UK, Ireland, and the Americas (Canada and the USA)
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close
• Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
• Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically under $50,000 ACV
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Qualifications

Must Haves

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Candidates must be located in one of these regions to be considered for the role: UK, Ireland, and the Americas (Canada and the USA)
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close
• Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects
• Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Engage in high-volume prospecting, cold and warm outreach
• Manage the full sales cycle for deals typically under $50,000 ACV
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget