Customer.io
Posted 52 days agoVerified live 10h ago
Product Manager
Brief overview
Remote
$137k–$156k/yrStated range
3+ yrsMinimum
Product ManagementSaaSSelf-Serve Product ManagementProduct-Led GrowthActivation and Retention OptimizationA/B Testing and Experimentation
About the company
Customer.iocustomer.io
Marketing technology company delivering customer communication solutions
Job description
Summary
Customer.io provides a platform that helps companies send automated, relevant customer communications through email, push notifications, in-app messages, and SMS. The Product Manager will own defined parts of the self-serve customer journey, using data, experimentation, and cross-functional collaboration to improve onboarding, activation, retention, monetization, and conversion.
Responsibilities
- Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade
- Find and resolve friction points using data, experimentation, and customer insight
- Define and track success metrics for activation, retention, and monetization
- Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints
- Work with Engineering to scope and deliver improvements that reduce time-to-value
- Run A/B tests and growth experiments to find what drives conversion and engagement
- Communicate priorities and progress clearly across teams and leadership
Skills
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity
- Experience collaborating across Product, Marketing, and CX
- A clear communicator who simplifies complexity and drives alignment
- Deep curiosity about what helps customers succeed
- Comfort working autonomously in a remote, async-first environment
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure
Qualifications
Must Haves
- Experience using or developing AI-powered tooling in your product workflow
- A track record of improving activation or retention metrics
- Strong analytical and experimentation skills — data-driven but comfortable with ambiguity
- Experience collaborating across Product, Marketing, and CX
- A clear communicator who simplifies complexity and drives alignment
- Deep curiosity about what helps customers succeed
- Comfort working autonomously in a remote, async-first environment
Nice to Haves
- 3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
