Provider Adoption / Onboarding Specialist

Summary

CVS Health is building a more connected, convenient, and compassionate health experience for individuals, families, and communities. The Provider Adoption / Onboarding Specialist drives provider adoption and onboarding of clinical data connections within an assigned region, coordinating engagement, activation, barrier resolution, reporting, and process improvements across providers and internal teams.

Responsibilities

• Drive provider adoption and onboarding of Interoperability clinical data connections within an assigned region
• Lead provider engagement activities, including outreach, introductory conversations, implementation meetings, provider-facing calls, follow-up communications, and activation support
• Communicate connection opportunities, capabilities, and value to strengthen provider understanding and adoption
• Build strong working relationships across Interoperability, Network, Provider Experience, and other internal teams to align on provider needs, priorities, and execution plans
• Coordinate onboarding activity across providers and internal teams to keep work on track and maintain progress toward activation
• Maintain tracking, reporting, and communication processes that support onboarding progress, connection status, and stakeholder visibility
• Share dashboards, scorecards, and performance insights with providers and internal stakeholders to highlight opportunities, inform decisions, and support better outcomes
• Drive barrier resolution by coordinating with internal partners, surfacing issues, and helping move stalled work forward
• Identify workflow inefficiencies and support process improvements that simplify work and improve provider and internal team experience
• Apply strong project management discipline to manage competing priorities, coordinate across workstreams, and advance execution
• Support regional initiatives aligned to current Interoperability priorities, including efforts such as the Aetna Forward Program

Skills

• Strong partnership, collaboration, communication, negotiation, and relationship management skills, with the ability to work effectively across providers, Network, internal business partners, and senior leaders
• Strong project management skills, including planning, prioritization, coordination, and management of multiple initiatives across competing timelines
• Experience maintaining tracking, reporting, and communication processes and using performance data to support stakeholder discussions and business decisions
• Demonstrated strength in problem solving, process improvement, and navigating ambiguity in a cross-functional environment
• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry
• 3+ years' experience in healthcare, insurance or healthcare consulting and/or completion of General Management Development Program (GMDP) with a combination of other relevant experience
• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support preferred
• Bachelor's degree in business, healthcare administration, health information management, public health, or a related field preferred

Qualifications

Must Haves

• Strong partnership, collaboration, communication, negotiation, and relationship management skills, with the ability to work effectively across providers, Network, internal business partners, and senior leaders
• Strong project management skills, including planning, prioritization, coordination, and management of multiple initiatives across competing timelines
• Experience maintaining tracking, reporting, and communication processes and using performance data to support stakeholder discussions and business decisions
• Demonstrated strength in problem solving, process improvement, and navigating ambiguity in a cross-functional environment
• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry
• 3+ years' experience in healthcare, insurance or healthcare consulting and/or completion of General Management Development Program (GMDP) with a combination of other relevant experience

Nice to Haves

• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support preferred
• Bachelor's degree in business, healthcare administration, health information management, public health, or a related field preferred

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.