Field Service Engineer-Durham, North Carolina

Summary

Cytiva, a Danaher operating company focused on life sciences, diagnostics, and biotechnology solutions, is seeking a Field Service Engineer. The role provides on-site service, repair, installation, troubleshooting, preventive maintenance, and customer support for equipment, while also supporting service business growth through agreements, parts, upgrades, consumables, and equipment leads.

Responsibilities

• The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory
• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory
• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

Skills

• Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR Associate's degree with 2+ years' experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
• This position requires travel up to 45-55%, flying & driving, which may potentially include overnight stays
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements
• Life Sciences / Med Device / Biotech industry experience

Qualifications

Must Haves

• Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR Associate's degree with 2+ years' experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
• This position requires travel up to 45-55%, flying & driving, which may potentially include overnight stays
• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements

Nice to Haves

• Life Sciences / Med Device / Biotech industry experience

Benefits

• This job is also eligible for bonus/incentive pay.
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Remote work arrangement in which you will work remotely from your home