Summary
Molecular Devices, a Danaher operating company, develops automated and AI-enabled technologies that support scientific discovery in life sciences, biotechnology, and diagnostics. The Field Service Engineer provides exceptional customer service through communication, troubleshooting, problem-solving, technical product management, and account relationship development while supporting customers in the greater Northwest United States.
Responsibilities
- Proactively manage customer accounts, while building and fostering positive and professional relationships with both external and internal customers
- Propose process improvements that improve internal and external customer processes
- Manage a diverse technical product portfolio
Skills
- Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Strong communication skills utilized in a professional manner
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Qualifications
Must Haves
- Associates degree with 2+ years of Field Service experience or Bachelor's Degree in Engineering, Biology or related degree or equivalent military experience
- Advanced troubleshooting, problem-solving and repair skills with strong attention to detail
- Strong communication skills utilized in a professional manner
Nice to Haves
- Previous experience with a customer facing role
- Previous experience managing a diverse product portfolio
Benefits
- Fully remote role in Chicago area
- Bonus/incentive pay
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)