Summary
Danaher, through its operating company Cytiva, is dedicated to transforming human health with innovative solutions. The Field Service Engineer will be responsible for service, repair, and installation of products at customer sites, ensuring customer satisfaction and driving service business growth.
Responsibilities
- The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory
- The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
- The Field Service Engineer will be expected to drive service business growth in the form of sales actions and quoting service agreements, parts, upgrades, consumables, and equipment leads
Skills
- Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
- Equivalent military training OR Associate's degree with 2+ years work experience
- Ability to travel – list specifics 35% travel, overnight, within territory or locations territory includes Southern California, Colorado and Utah
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb
- Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred
Qualifications
Must Haves
- Bachelor's degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
- Equivalent military training OR Associate's degree with 2+ years work experience
- Ability to travel – list specifics 35% travel, overnight, within territory or locations territory includes Southern California, Colorado and Utah
- Must have a valid driver's license with an acceptable driving record
- Ability to lift, move or carry equipment up to 50lb
Nice to Haves
- Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred
Benefits
- This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based Los Angeles) to cover the surrounding area of South California, Colorado, and Utah.
- This job is also eligible for bonus/incentive pay.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.