Program Manager

Summary

Darkroom is a next-generation growth marketing firm that combines executive-level strategy with AI-powered commerce technology to help brands grow. The Program Manager will operationally own a dedicated enterprise client engagement, ensuring timelines, scope, budgets, service levels, media plans, cross-functional handoffs, resourcing, and risks are managed effectively.

Responsibilities

• Service level accountability. You track our contracted SLAs, produce the reporting that evidences adherence, and escalate early when something is trending toward a miss. When the client asks whether we hit our commitments, the answer comes from you and it is already documented
• The Shared Model. You maintain Darkroom's side of the jointly held media plan, forecast, and ramp model, keep it reconciled against actuals, and manage the cadence with the client's team so both sides are always working off the same numbers
• Scope and budget control. You own hours tracking, scope-versus-delivered reconciliation, and ensuring we stay within scope
• The operating rhythm. Standups, client status calls, internal syncs, QBR prep. Decisions, action items, and blockers documented and visible to both sides
• Cross-functional handoffs. Briefs, assets, performance reporting, and campaign builds moving between Media, Creative, and Analytics on schedule, with dependencies mapped
• Resourcing and capacity. Working with the Director of Growth Strategy and team leads to keep staffing matched to the work, and surfacing capacity risk before it shows up as a slipped deadline
• Risk escalation. You are the point of escalation for cross-team dependencies and you keep stakeholders aligned without routing every conversation through leadership

Skills

• You have 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency
• You're conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences, even if you've never bought media yourself
• You build the tracker before someone asks for it, and you notice when a timeline is about to slip before anyone else does
• You're a clear, proactive communicator, comfortable managing up, across, and with clients when needed
• You are a Notion guru. Notion is Darkroom's spine, and one needs to be fluent in Notion. This means designing and maintaining relational databases, building filtered views, and maintaining SOPs
• You're comfortable working across Slack, Toggl, and Google Sheets-based trackers as your daily toolkit
• You can juggle multiple accounts and shifting priorities without dropping details
• You hold a high bar for your own output and expect the same from the people you coordinate with

Qualifications

Must Haves

• You have 3-5+ years of project or program management experience, ideally at a media, marketing, creative, or digital agency
• You're conversant in paid media workflows and terminology: campaign builds, flight dates, creative rotations, reporting cadences, even if you've never bought media yourself
• You build the tracker before someone asks for it, and you notice when a timeline is about to slip before anyone else does
• You're a clear, proactive communicator, comfortable managing up, across, and with clients when needed
• You are a Notion guru. Notion is Darkroom's spine, and one needs to be fluent in Notion. This means designing and maintaining relational databases, building filtered views, and maintaining SOPs
• You're comfortable working across Slack, Toggl, and Google Sheets-based trackers as your daily toolkit
• You can juggle multiple accounts and shifting priorities without dropping details
• You hold a high bar for your own output and expect the same from the people you coordinate with

Benefits

• This role is also eligible for performance-based compensation.
• Unlimited PTO + US holidays
• This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST).
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time.
• Company-sponsored medical, dental, and vision coverage.
• A robust 401(k) program with company match and profit-sharing opportunities.
• Flexible parental leave to support new parents during this important transition.
• Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.