Digital Program Manager

Summary

OUTFORM is a company that specializes in retail display solutions, and they are seeking a Digital Program Manager to oversee the lifecycle of retail display programs. The role involves managing program execution, fixture development, and ensuring effective communication with clients and manufacturing partners.

Responsibilities

• Manage day-to-day execution across active programs, working across engineering, software, hardware, production, and install teams
• Own client communication on program-specific matters — status updates, timeline alignment, and issue resolution — working alongside the account team
• Serve as the point person when something goes wrong in the field during go-live or early stabilization
• Support pre-sale scoping by joining client conversations, documenting requirements, and validating that what is being proposed can be delivered
• Manage fixture development with manufacturing partners in China, from initial concept through prototyping, testing, and production readiness
• Travel to China for factory visits, prototype reviews, first article inspections, and production oversight
• Travel to San Francisco and Chicago offices as needed for project milestones, client meetings, and internal alignment
• Work closely with engineering and vendor teams to translate design requirements into manufacturable solutions, flagging feasibility, material, or timeline issues early
• Participate in prototype evaluations, reviewing builds for fit, finish, assembly, and manufacturability
• Manage vendor communications on development programs: pricing, lead times, production strategies, and quality standards
• Maintain accurate documentation throughout the development cycle: specs, BOMs, prototype evaluations, and engineering changes
• Understand the full technical stack for each program, both physical and digital: fixture construction and fabrication methods, LED hardware specs, media player configuration, content management systems, network setup, and cabling
• Work with engineering and software teams on technical requirements to ensure what gets specified is what gets built and installed
• Apply knowledge of both fixture development and digital signage to scope programs accurately, troubleshoot issues, and push back when a proposed approach will not work in the field
• Read and interpret engineering drawings and translate them into clear direction for vendors and production teams
• Keep the hardware and component library current: use cases, configuration patterns, install requirements, and known issues for each component in the portfolio
• Build program documentation that gets used: handoff packages, support intake requirements, and escalation paths any team member can pick up and follow
• Track field issues such as recurring installer problems, warranty patterns, scope drift, and feed that information back into how the next program is scoped

Skills

• 2+ years in program or project management in a manufacturing, retail display, or consumer electronics context
• Hands-on experience managing fixture development with manufacturing partners in China, including prototyping, first articles, and production oversight
• Working knowledge of fabrication methods and materials used in retail displays: metal, acrylic, wood, finishing processes, and assembly
• Direct experience with LED displays and digital signage programs, including media players, content management systems, and the full technical stack
• Working knowledge of display hardware fundamentals: pixel pitch, brightness, cabling, network connectivity, and field troubleshooting
• Comfortable reading engineering drawings and translating specs into actionable direction for vendors and production teams
• Experience working directly with clients on program execution matters: day-to-day communication, status updates, and issue resolution
• Experience on both the fixture development and digital/AV side is strongly preferred

Qualifications

Must Haves

• 2+ years in program or project management in a manufacturing, retail display, or consumer electronics context
• Hands-on experience managing fixture development with manufacturing partners in China, including prototyping, first articles, and production oversight
• Working knowledge of fabrication methods and materials used in retail displays: metal, acrylic, wood, finishing processes, and assembly
• Direct experience with LED displays and digital signage programs, including media players, content management systems, and the full technical stack
• Working knowledge of display hardware fundamentals: pixel pitch, brightness, cabling, network connectivity, and field troubleshooting
• Comfortable reading engineering drawings and translating specs into actionable direction for vendors and production teams
• Experience working directly with clients on program execution matters: day-to-day communication, status updates, and issue resolution

Nice to Haves

• Experience on both the fixture development and digital/AV side is strongly preferred