Health Information Specialist 1

Summary

Datavant is a healthcare data collaboration platform focused on making health data secure, accessible, and actionable. The Health Information Specialist 1 processes and manages patient medical record requests while protecting confidentiality, ensuring HIPAA compliance, maintaining accurate records, and providing customer service in a high-volume environment.

Responsibilities

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
• Maintain confidentiality and security with all privileged information
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional work duties or responsibilities as evident or required
• Consistent application of medical privacy regulations to guard against unauthorized disclosure
• Responsible for managing patient health records
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record
• Ensures medical records are assembled in standard order and are accurate and complete
• Creates digital images of paperwork to be stored in the electronic medical record
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
• Answering of inbound/outbound calls
• May assist with patient walk-ins
• May assist with administrative duties such as handling faxes, opening mail, and data entry
• Must meet productivity expectations as outlined at specific site
• May schedules pick-ups
• Other duties as assigned

Skills

• Comfortable working in a high-volume production environment
• Documenting information in multiple platforms using two computer monitors
• Proficient in Microsoft office (including Word and Excel)
• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Qualifications

Must Haves

• Comfortable working in a high-volume production environment
• Documenting information in multiple platforms using two computer monitors
• Proficient in Microsoft office (including Word and Excel)
• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
• Professional verbal and written communication skills in the English language
• Detail and quality oriented as it relates to accurate and compliant information for medical records
• Strong data entry skills
• Must be able to work with minimum supervision responding to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment

Nice to Haves

• Experience in a healthcare environment
• Previous production/metric-based work experience
• In-person customer service experience
• Ability to build relationships with on-site clients and customers
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Benefits

• Full-Time: Monday - Friday, 8:00 am - 4:30 pm EST
• Remote
• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and Tuition Assistance