Assistant Remote Dental Insurance Billing Manager

Summary

Dental Claim Support is a dental revenue cycle management company serving dentists, dental offices, and dental service organizations in the United States. The Assistant Dental Insurance Billing Manager supports account management by coordinating workforce activities, assisting with quality control audits, facilitating client meetings, maintaining operational data, and supporting dental billing services.

Responsibilities

• Serve as a liaison for Account Specialists in training, answering questions and directing them to the appropriate resources
• Help onboard new Account Specialist team members by facilitating access to systems, providing schedule alignment support, and assisting with basic workflow understanding
• Reinforce training milestones set by the AM by providing feedback or tracking progress
• Support the Account Manager in executing quality assurance checks on assigned offices, ensuring processes are followed and documentation is complete
• Track recurring errors and help create summary data for Account Managers to use in coaching discussions
• Ensure claim documentation, notes, and portals are consistent with standards prior to client reviews or escalations, and by request
• Own the scheduling and agenda management for standing Zoom meetings for Account Managers and Client Partners, and attend them
• Maintain a clear record of notes, action items, and attendance for each meeting
• Follow up on recurring action items or check-ins as directed by the Account Manager
• Assist with internal and client-facing documentation entry and maintenance (e.g., Google Chat, Google Sheets, reporting dashboards)
• Help copy/paste client changes in shared trackers (e.g., CallBlitz, Terms, ANA), as directed by the Account Manager
• Ensure templates, links, and portal guides are up-to-date and easily accessible for the team
• Learn, and master multiple Dental Practice Management Softwares, and clearinghouses
• Communicate consistently with the assigned Account Manager to ensure alignment on team needs
• Escalate urgent client or team concerns to the AM as needed, with context and clarity
• Participate in special projects or account transitions in coordination with AMs and Project Managers

Skills

• • Comfortable with data entry, remote communication tools, and cross-functional collaboration
• • Strong organizational skills and attention to detail
• • Professional communication and follow-through
• • Proficiency in Google Drive, Zoom, and dental terminology
• • Eagerness to learn and grow into more advanced client service or leadership roles
• • 2+ years in a dental administrative, dental client service, or dental billing support role preferred

Qualifications

Must Haves

• • Comfortable with data entry, remote communication tools, and cross-functional collaboration
• • Strong organizational skills and attention to detail
• • Professional communication and follow-through
• • Proficiency in Google Drive, Zoom, and dental terminology
• • Eagerness to learn and grow into more advanced client service or leadership roles

Nice to Haves

• • 2+ years in a dental administrative, dental client service, or dental billing support role preferred

Benefits

• Remote work