Disaster Recovery IT Consultant II

Summary

Pinnacle Group, through PTR Global, provides information technology and workforce solutions. The IT Consultant II will lead Disaster Recovery program execution, including application onboarding, recovery strategy development, testing coordination, remediation, governance, and stakeholder communication across business applications.

Responsibilities

• Serve as the primary execution lead for Disaster Recovery program initiatives across Tier 0-3 business applications
• Lead DR assessments and recovery strategy workshops with application owners and key stakeholders
• Develop, review, and maintain Recovery Plans, Runbooks, Test Plans, and After Action Reports for critical applications and services
• Coordinate annual DR testing activities, including failover exercises, readiness assessments, and validation of recovery capabilities
• Analyze application dependencies, Recovery Time Objectives (RTOs), Recovery Point Objectives (RPOs), and overall recovery requirements
• Identify, drive, and track remediation efforts to close gaps discovered during assessments and testing
• Support the implementation and ongoing operational processes of ServiceNow Business Continuity Management (BCM) and related workflows
• Leverage the ServiceNow CMDB and other tooling to maintain accurate records of application and infrastructure dependencies
• Collaborate with enterprise application, infrastructure, cloud, and cybersecurity teams to align DR strategies with broader IT and security objectives
• Produce regular status reports, metrics, and executive-ready updates that clearly communicate DR posture, risks, and progress
• Ensure DR governance practices are followed, including documentation standards, approvals, and periodic reviews
• Work across many different technical platforms, adapting DR strategies to fit diverse technologies and architectures
• Communicate complex technical concepts and DR strategies clearly to both technical and non-technical audiences
• Operate in a fully remote, office/home-based environment with no driving or field work beyond normal commuting

Skills

• 6-8 years of experience in Disaster Recovery, Infrastructure, or Business Continuity roles
• Strong understanding of DR testing methodologies, recovery planning, and recovery governance frameworks
• Proven experience leading DR assessments, workshops, and recovery strategy sessions with application and business owners
• Hands-on experience developing and maintaining Recovery Plans, Runbooks, Test Plans, and After Action Reports
• Experience working with enterprise applications and complex, multi-tier environments
• Background collaborating with infrastructure, cloud, and cybersecurity teams on DR and resilience initiatives
• Knowledge of IT governance processes and best practices related to continuity, risk, and compliance
• Excellent verbal and written communication skills, with the ability to create executive-ready presentations and reports
• Strong analytical and problem-solving skills, with the ability to interpret RTO/RPO requirements and translate them into actionable plans
• Ability to manage multiple concurrent DR initiatives, testing cycles, and remediation efforts in a fast-paced environment
• Experience with ServiceNow BCM and CMDB preferred, including configuration and use in DR/BCM processes
• Familiarity with Azure or other major cloud platforms and their native DR/resiliency capabilities preferred

Qualifications

Must Haves

• 6-8 years of experience in Disaster Recovery, Infrastructure, or Business Continuity roles
• Strong understanding of DR testing methodologies, recovery planning, and recovery governance frameworks
• Proven experience leading DR assessments, workshops, and recovery strategy sessions with application and business owners
• Hands-on experience developing and maintaining Recovery Plans, Runbooks, Test Plans, and After Action Reports
• Experience working with enterprise applications and complex, multi-tier environments
• Background collaborating with infrastructure, cloud, and cybersecurity teams on DR and resilience initiatives
• Knowledge of IT governance processes and best practices related to continuity, risk, and compliance
• Excellent verbal and written communication skills, with the ability to create executive-ready presentations and reports
• Strong analytical and problem-solving skills, with the ability to interpret RTO/RPO requirements and translate them into actionable plans
• Ability to manage multiple concurrent DR initiatives, testing cycles, and remediation efforts in a fast-paced environment

Nice to Haves

• Experience with ServiceNow BCM and CMDB preferred, including configuration and use in DR/BCM processes
• Familiarity with Azure or other major cloud platforms and their native DR/resiliency capabilities preferred

Benefits

• Fully remote, office/home-based work arrangement
• Medical benefits
• Dental benefits
• Vision benefits
• 401K contributions
• PTO
• Sick leave
• Other benefits mandated by applicable state or localities where you reside or work