Disaster Recovery and Resilience Services | IT Technician [HHS0010018]

Summary

ProSidian Consulting is a Management and Operations Consulting Services Firm that focuses on providing tailored solutions to clients. They are seeking an IT Technician to provide support in Disaster Response, Recovery, and Logistics Operations within the Healthcare and Life Sciences sector, primarily serving the U.S. Department of Health and Human Services.

Responsibilities

• PC and client/server support responsible for diagnosing, troubleshooting, and resolving client issues with hardware or software maintenance, installations, and upgrades; provides service by communicating with technical and non-technical staff; resolves computer problems in person, via telephone or from a remote location; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, applications, accounts, services, and operating systems

Skills

• Associate Degree and 5 years' experience
• Healthcare And Life Sciences Sector Experience (functional and technical area expertise also ideal)
• PC and client/server support responsible for diagnosing, troubleshooting, and resolving client issues with hardware or software maintenance, installations, and upgrades
• Ability to communicate with technical and non-technical staff
• Ability to resolve computer problems in person, via telephone or from a remote location
• Ability to provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, applications, accounts, services, and operating systems
• Ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Ability to guide and lead colleagues on projects and initiatives
• Understanding and insight into how organizations perform, including business processes, data, systems, and people
• Ability to effectively communicate to stakeholders of all levels orally and in writing
• Persistent in pursuit of quality and optimal client and company solutions
• Ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Ability to manage projects and activity, and prioritize tasks
• Understanding and proficiency with business tools and technology, including Microsoft Office
• Advanced with Excel, Access, Outlook, PowerPoint and Word
• Proficient with Adobe Acrobat, data analytic tools, and Visio
• Ability to quickly learn other tools as necessary
• Commitment to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness to constantly learn, share, and grow and to view the world as their classroom

Qualifications

Must Haves

• Associate Degree and 5 years' experience
• Healthcare And Life Sciences Sector Experience (functional and technical area expertise also ideal)
• PC and client/server support responsible for diagnosing, troubleshooting, and resolving client issues with hardware or software maintenance, installations, and upgrades
• Ability to communicate with technical and non-technical staff
• Ability to resolve computer problems in person, via telephone or from a remote location
• Ability to provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, applications, accounts, services, and operating systems
• Ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Ability to guide and lead colleagues on projects and initiatives
• Understanding and insight into how organizations perform, including business processes, data, systems, and people
• Ability to effectively communicate to stakeholders of all levels orally and in writing
• Persistent in pursuit of quality and optimal client and company solutions
• Ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Ability to manage projects and activity, and prioritize tasks
• Understanding and proficiency with business tools and technology, including Microsoft Office
• Advanced with Excel, Access, Outlook, PowerPoint and Word
• Proficient with Adobe Acrobat, data analytic tools, and Visio
• Ability to quickly learn other tools as necessary
• Commitment to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness to constantly learn, share, and grow and to view the world as their classroom

Benefits

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com).
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
• Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: https://ProSidian.CorporatePerks.com. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: Pending