Salesforce Business Analyst

Summary

Voto is a technology enabler that delivers digital transformation solutions and customer experiences for enterprises and technology providers. The Salesforce Business Analyst will gather and document business requirements, create functional specifications and process artifacts, collaborate with Salesforce teams, and support user acceptance testing and solution recommendations.

Responsibilities

• Gather and document **business requirements** from stakeholders
• Create **user stories, process flows, and functional requirements**
• Work with Salesforce **Developers and Admins** to deliver solutions
• Understand Salesforce features such as **Sales Cloud, Service Cloud, Reports, Dashboards, Flows, and Objects**
• Perform **UAT testing** and coordinate with **business users**
• Ability to analyze **business problems** and **recommend Salesforce-based solutions**

Skills

• 10 - 12 Years
• 3–5 years of experience as a **Business Analyst**, preferably with Salesforce
• Good understanding of **Salesforce CRM** and business processes
• Gather and document **business requirements** from stakeholders
• Create **user stories, process flows, and functional requirements**
• Work with Salesforce Developers and Admins to deliver solutions
• Understand Salesforce features such as **Sales Cloud, Service Cloud, Reports, Dashboards, Flows, and Objects**
• Perform **UAT testing** and coordinate with business users
• Strong communication and stakeholder-management skills
• Ability to analyze business problems and recommend Salesforce-based solutions
• Experience with **Agile/Scrum** methodology is preferred
• Salesforce certification such as **Salesforce Business Analyst or Administrator** is a plus

Qualifications

Must Haves

• 10 - 12 Years
• 3–5 years of experience as a **Business Analyst**, preferably with Salesforce
• Good understanding of **Salesforce CRM** and business processes
• Gather and document **business requirements** from stakeholders
• Create **user stories, process flows, and functional requirements**
• Work with Salesforce Developers and Admins to deliver solutions
• Understand Salesforce features such as **Sales Cloud, Service Cloud, Reports, Dashboards, Flows, and Objects**
• Perform **UAT testing** and coordinate with business users
• Strong communication and stakeholder-management skills
• Ability to analyze business problems and recommend Salesforce-based solutions

Nice to Haves

• Experience with **Agile/Scrum** methodology is preferred
• Salesforce certification such as **Salesforce Business Analyst or Administrator** is a plus