Salesforce Business Analyst

Summary

i4DM is an organization that provides federal agencies instant access to experienced and talented professionals. They are seeking a Salesforce Business Analyst and Configuration Specialist to serve as a liaison between business stakeholders and the technical team, responsible for translating business needs into Salesforce solutions.

Responsibilities

• Facilitate discovery workshops and business process analysis
• Evaluate and document existing business processes within an organization
• Analyze workflows, identify bottlenecks, inefficiencies, and areas for improvement
• Analyze data requirements and assist in designing effective data models within Salesforce
• Create and maintain epics, features, user stories, acceptance criteria, and process maps to align the Salesforce functionality with client specifications
• Identify opportunities for Agentforce, AI automation, and workflow optimization
• Partner with Product Owners, Architects, Salesforce administrators, Testers, and Developers to meet specific business needs, ensuring alignment with best practices
• Support Data Cloud, reporting, analytics, and data governance initiatives
• Perform UAT planning, training, change management, and adoption activities
• Support Agile delivery and backlog prioritization
• Participate in data migration and data quality activities to help maintain data integrity
• As needed, develop and execute test plans, test scripts, and test cases to validate Salesforce configurations and customizations
• Collaborate with quality assurance teams to ensure the reliability and functionality of Salesforce solutions
• Conduct user acceptance testing (UAT) and facilitate feedback from business stakeholders
• Create and maintain comprehensive documentation of business processes, requirements, and Salesforce configurations
• Develop user guides and training materials to facilitate user adoption and understanding of new features
• Provide training sessions for end-users on new features, enhancements, and changes in Salesforce

Skills

• 4+ years Salesforce Business Analyst experience
• Bachelor's degree in Business, Information Technology, or a related field
• Experience configuring Salesforce to meet business requirements
• Experience with Service Cloud, Experience Cloud, and Flow
• Strong requirements elicitation and stakeholder management skills
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills
• Familiarity with Agile or Scrum methodologies
• Experience with tools like Jira, Confluence, or other project management and collaboration tools
• Candidates will need to obtain Security Clearance of Public Trust once hired
• Salesforce Business Analyst, Administrator, Agentforce Specialist certifications preferred
• Experience working with Federal agencies is a plus
• Military experienced candidates are encouraged to apply

Qualifications

Must Haves

• 4+ years Salesforce Business Analyst experience
• Bachelor's degree in Business, Information Technology, or a related field
• Experience configuring Salesforce to meet business requirements
• Experience with Service Cloud, Experience Cloud, and Flow
• Strong requirements elicitation and stakeholder management skills
• Strong analytical and problem-solving skills
• Excellent written and verbal communication and interpersonal skills
• Familiarity with Agile or Scrum methodologies
• Experience with tools like Jira, Confluence, or other project management and collaboration tools
• Candidates will need to obtain Security Clearance of Public Trust once hired

Nice to Haves

• Salesforce Business Analyst, Administrator, Agentforce Specialist certifications preferred
• Experience working with Federal agencies is a plus
• Military experienced candidates are encouraged to apply