UX Designer/UX Researcher

Summary

Dice is seeking a UX Designer/UX Researcher to support employee-facing digital products and operational tools for a major airline. The role involves designing complex enterprise workflows, conducting user research and usability testing, creating web and mobile experiences, and collaborating with Product, Engineering, Research, and business stakeholders.

Responsibilities

• Design and improve digital tools supporting employees across operational and corporate environments
• Partner with employees and stakeholders to understand workflows, pain points, workarounds, and unmet needs
• Create user flows, wireframes, prototypes, and detailed designs for web and mobile experiences
• Conduct usability testing, interviews, and concept validation to evaluate and iterate on solutions
• Work closely with Product, Engineering, Research, and business stakeholders throughout the product lifecycle
• Help simplify complex and legacy workflows while working within established design systems and technical constraints
• Clearly communicate design rationale, research findings, tradeoffs, and recommendations to stakeholders

Skills

• Strong UX Design experience across complex digital products, workflows, or enterprise systems
• Experience designing employee-facing, internal, operational, or workflow-based tools
• Ability to own the design process from discovery and user flows through wireframes, prototypes, and detailed interaction design
• Hands-on research experience, including employee/user interviews, usability testing, concept validation, and synthesizing findings into design decisions
• Strong product and systems thinking with the ability to balance user needs, business goals, and technical/operational constraints
• Professional UX or Product Design experience with a strong portfolio
• Experience with internal tools, employee experiences, enterprise software, or complex operational workflows
• Strong interaction design, information architecture, prototyping, and systems-thinking skills
• Experience conducting research as part of the design process
• Experience designing across web and/or mobile products
• Ability to work independently and navigate ambiguity
• Strong stakeholder communication and collaboration skills
• Work Authorization: Must be eligible to work in the U.S. (no H-1B, no C2C)
• Portfolio: Required for consideration
• Experience within airlines, aviation, Tech Ops, logistics, manufacturing, supply chain, field operations, HR technology, workforce tools, or other operationally complex environments
• Experience with AI-enabled products, native mobile/iOS, or enterprise platforms such as Workday, ServiceNow, or Oracle is also a plus

Qualifications

Must Haves

• Strong UX Design experience across complex digital products, workflows, or enterprise systems
• Experience designing employee-facing, internal, operational, or workflow-based tools
• Ability to own the design process from discovery and user flows through wireframes, prototypes, and detailed interaction design
• Hands-on research experience, including employee/user interviews, usability testing, concept validation, and synthesizing findings into design decisions
• Strong product and systems thinking with the ability to balance user needs, business goals, and technical/operational constraints
• Professional UX or Product Design experience with a strong portfolio
• Experience with internal tools, employee experiences, enterprise software, or complex operational workflows
• Strong interaction design, information architecture, prototyping, and systems-thinking skills
• Experience conducting research as part of the design process
• Experience designing across web and/or mobile products
• Ability to work independently and navigate ambiguity
• Strong stakeholder communication and collaboration skills
• Work Authorization: Must be eligible to work in the U.S. (no H-1B, no C2C)
• Portfolio: Required for consideration

Nice to Haves

• Experience within airlines, aviation, Tech Ops, logistics, manufacturing, supply chain, field operations, HR technology, workforce tools, or other operationally complex environments
• Experience with AI-enabled products, native mobile/iOS, or enterprise platforms such as Workday, ServiceNow, or Oracle is also a plus

Benefits

• Medical after 60 days
• Dental after 60 days
• Vision after 60 days
• 401(k) after 60 days
• Applicable PTO according to state/local law
• Sick leave according to state/local law