Docupace
Posted 45 days agoVerified live 1d ago
Business Analyst
Brief overview
Remote
UndergradOr in progress
2+ yrsMinimum
Docupace PlatformBusiness AnalysisFinancial ServicesREST API Testing and TroubleshootingJavaOracleHTML5JavaScriptSQLAgile/Scrum MethodologiesJIRASlack
About the company
Docupacedocupace.com
Docupace is a solutions provider focused on digitizing and automating operations in the financial advice and investment industry.
Job description
Summary
Docupace is seeking a Business Analyst I to join its Customer Care and Delivery team. The role translates business requirements into client solutions and supports platform configuration, integrations, testing, implementation, troubleshooting, and deployment across the Docupace platform.
Responsibilities
- Provide configuration support to our internal teams based on the changing business needs of our clients
- Assist in system analysis, research, development, and testing activities
- Recommend changes or improvements to existing processes when applicable
- Provide technical guidance to Customer Care Team
- Enabling API integrations for multiple purposes ranging from New Account Opening solutions, eSign, Commissions, Compliance, CRM, and PreciseFP
- Collaborate with developers on the design, build, and implementation of custom user interfaces
- Assist with triage of JIRA tickets, including time-sensitive, SLA-driven issues impacting account opening, money movement, or regulatory processing
- Create and manage JIRA tickets to resolution
- Support and help troubleshoot integrations with third party platforms, partnering with client’s development teams as needed
- Assist with maintaining configuration of document generation and data mapping
- Support configuration and validation of workflow routing and API request/response payloads
- Assist with complex deployment and post-deployment needs across Dev, Pre-Prod, UAT, and Production environments
- Manage communication for internal/external clients, providing succinct, proactive updates and setting expectations through to resolution, often using collaboration platforms such as Slack
- Coordinate priorities using Scrum methodologies while working within your planned sprints
Skills
- Candidates must have actual hands-on experience working within the Docupace system/platform to be considered for this position
- • Bachelor's degree in Computer Science or equivalent business analysis experience
- • Experience working with programming languages such as Java and Oracle, coding languages such as HTML5 and JavaScript, and domain-specific languages such as SQL
- • Experience working in Agile/Scrum methodologies
- • Minimum 2-4 years of experience is preferred
- • Experience in the Financial Services industry is preferred
- • Experience testing and troubleshooting REST API calls is desirable
Qualifications
Must Haves
- Candidates must have actual hands-on experience working within the Docupace system/platform to be considered for this position
- • Bachelor's degree in Computer Science or equivalent business analysis experience
- • Experience working with programming languages such as Java and Oracle, coding languages such as HTML5 and JavaScript, and domain-specific languages such as SQL
- • Experience working in Agile/Scrum methodologies
Nice to Haves
- • Minimum 2-4 years of experience is preferred
- • Experience in the Financial Services industry is preferred
- • Experience testing and troubleshooting REST API calls is desirable
Benefits
- Potential future career pathways include Business Analyst II-IV, Product Business Analyst, and Product Architect.
