Summary
DraftKings is a technology company operating in the regulated gaming industry. The VIP Host will build and manage relationships with highly engaged players, execute VIP engagement strategies, support customer loyalty, and provide feedback to improve the platform.
Responsibilities
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships
- Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses
- Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players
- Compile player feedback to support improvements to the platform and identify opportunities
- Execute against all VIP policies and guidelines, including responsible gaming policies
Skills
- Bachelor's degree in a related field or relevant experience
- At least 3 years of experience in a Sales, Account Management, or customer-facing role
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Analytical mindset to make quick and confident decisions on data and trends
- Must be able to obtain and maintain required State Gaming Licenses
Qualifications
Must Haves
- Bachelor's degree in a related field or relevant experience
- At least 3 years of experience in a Sales, Account Management, or customer-facing role
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Analytical mindset to make quick and confident decisions on data and trends
- Must be able to obtain and maintain required State Gaming Licenses
Benefits
- Bonus
- Equity
- Benefits as applicable