VIP New Business Associate (TX)

Summary

Underdog is a sports company that builds products across fantasy sports, sports betting, and prediction markets for sports fans. The VIP New Business Associate will build relationships with prospective VIP players, drive acquisition and onboarding, grow customer loyalty, organize local events, and apply responsible gaming policies.

Responsibilities

• Build and own relationships with prospective VIP players, driving growth of Underdog's premier VIP engagement program
• Grow a strong VIP user base in your assigned states and build lasting customer loyalty through direct, hands-on relationship management
• Run acquisition strategies that bring new players onto the platform and get them onboarded and engaged from day one
• Turn player activity data and feedback into concrete platform improvements and new growth opportunities
• Own the full player relationship — organizing local events, keeping up regular communication, and resolving escalations when they come up
• Apply Underdog's VIP policies and guidelines, with responsible gaming as a first principle in every interaction

Skills

• * You have 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction
• * You take initiative without being told what to work on, and you follow through until there's a result
• * You write and speak clearly, and you build real rapport with people you've just met
• * You use data and trends to decide what to do next, not just instinct
• * You can travel within your assigned state and work nights and weekends around games and events
• * Corporate-level account management experience
• * Experience in the sports, gaming, or entertainment industry

Qualifications

Must Haves

• * You have 3+ years in a customer-facing role — sales, account management, or high-touch service in retail or restaurants — where you owned the relationship, not just the transaction
• * You take initiative without being told what to work on, and you follow through until there's a result
• * You write and speak clearly, and you build real rapport with people you've just met
• * You use data and trends to decide what to do next, not just instinct
• * You can travel within your assigned state and work nights and weekends around games and events

Nice to Haves

• * Corporate-level account management experience
• * Experience in the sports, gaming, or entertainment industry

Benefits

• Target equity
• Unlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before and into the NFL season)
• 16 weeks of fully paid parental leave
• Home office stipend
• A virtual-first culture, but we come together a few times per year in person for offsites, trainings, hackathons, and more
• Slack reactions for every occasion
• 401k with up to 5% employer match
• Company paid health, dental, vision plan options for employees and dependents, FSA, and more
• Opportunity to celebrate your favorite sports teams through local meetups and company-sponsored events
• Claude and ChatGPT enterprise accounts