Applications Support Specialist

Summary

Dynamic Systems Inc. (DSI) is seeking a highly motivated, detail-oriented Applications Support Specialist to join our Enterprise Applications team. This on-site role will provide critical support for internal business applications and ensure the reliability of our Microsoft SharePoint and Power Platform environments.

Responsibilities

• Provide daily support for DSI applications, including the background check system, truck log system, separation app, and PTO calendars
• Troubleshoot and resolve application issues, escalating to internal teams or vendors when appropriate
• Configure system settings, verify data accuracy, and maintain application reliability
• Monitor application performance and proactively identify improvement opportunities
• Support application updates, enhancements, testing cycles, and deployments
• Serve as the SharePoint Owner for DSI, responsible for overall governance, structure, and strategic roadmap
• Administer and maintain SharePoint sites, lists, libraries, permissions, and content architecture
• Build and support Power Apps, Power Automate flows, and Power Pages to streamline processes
• Partner with content owners to ensure sites are user-friendly, compliant, secure, and aligned with DSI standards
• Maintain workflow automations and ensure adherence to governance and security policies
• Act as a primary point of contact for application-related support requests and user inquiries
• Create and maintain documentation including support procedures, FAQs, and knowledge base articles
• Develop and deliver end-user training sessions to improve adoption and overall system effectiveness
• Communicate system updates, enhancements, and best practices across the organization
• Partner with business units to understand operational needs and recommend system improvements or new technology solutions
• Participate in requirements gathering, solution design, testing, and deployment activities
• Support integration efforts between DSI applications and systems such as Vista or Dynamics 365
• Identify opportunities to optimize workflows, eliminate manual processes, and enhance the user experience
• Managing user accounts and permissions
• Troubleshooting timekeeping or identity-sync issues
• Supporting integrations with HR or ERP systems
• Training field supervisors and monitoring jobsite workflows
• Supporting vendor onboarding and approval routing
• Troubleshooting RFQ and purchase-order workflows
• Assisting purchasing teams with reporting and analytics
• Ensuring integration accuracy with financial systems
• Configuring material categories, suppliers, and cost codes
• Supporting field-requested materials workflows
• Troubleshooting mobile and web app issues
• Verifying data accuracy between orders, receipts, and inventory
• Assisting with module navigation, workflow troubleshooting, and data validation
• Supporting posting, reporting, and integration-related issues
• Helping with system upgrades, patches, and testing
• Maintaining user permissions and security roles
• Troubleshooting CRM data, workflow automations, or dashboards
• Supporting custom views, fields, and role-based permissions
• Maintaining Power Automate flows tied to CRM processes
• Delivering user training for sales teams
• Troubleshooting functionality, permissions, or data logic
• Enhancing workflows using Power Apps or Power Automate
• Maintaining documentation and supporting business process changes
• Coordinating with stakeholders to ensure tools evolve with organizational needs

Skills

• High motivation and detail-oriented mindset
• Technical expertise in application support
• Strong communication skills
• Experience with Microsoft SharePoint and Power Platform
• Ability to troubleshoot and resolve application issues
• Experience in configuring system settings and verifying data accuracy
• Ability to monitor application performance and identify improvement opportunities
• Experience in supporting application updates, enhancements, testing cycles, and deployments
• Experience administering and maintaining SharePoint sites, lists, libraries, permissions, and content architecture
• Ability to build and support Power Apps, Power Automate flows, and Power Pages
• Experience in creating and maintaining documentation including support procedures, FAQs, and knowledge base articles
• Ability to develop and deliver end-user training sessions
• Experience in cross-functional collaboration with business units
• Ability to participate in requirements gathering, solution design, testing, and deployment activities
• Experience in supporting integration efforts between applications and systems
• Ability to identify opportunities to optimize workflows and enhance user experience

Qualifications

Must Haves

• High motivation and detail-oriented mindset
• Technical expertise in application support
• Strong communication skills
• Experience with Microsoft SharePoint and Power Platform
• Ability to troubleshoot and resolve application issues
• Experience in configuring system settings and verifying data accuracy
• Ability to monitor application performance and identify improvement opportunities
• Experience in supporting application updates, enhancements, testing cycles, and deployments
• Experience administering and maintaining SharePoint sites, lists, libraries, permissions, and content architecture
• Ability to build and support Power Apps, Power Automate flows, and Power Pages
• Experience in creating and maintaining documentation including support procedures, FAQs, and knowledge base articles
• Ability to develop and deliver end-user training sessions
• Experience in cross-functional collaboration with business units
• Ability to participate in requirements gathering, solution design, testing, and deployment activities
• Experience in supporting integration efforts between applications and systems
• Ability to identify opportunities to optimize workflows and enhance user experience