Implementation Consultant

Summary

ECI Software Solutions is seeking an Implementation Consultant to support customers using its M1 software solution. The role serves as the primary customer representative during implementations, leading requirements analysis, system configuration, testing, data migration, go-live activities, and ongoing consulting while managing project issues and administration.

Responsibilities

• Be the primary representative and go-to resource for new customers implementing the ECI software solution
• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
• Requirements gathering through existing process reviews
• Systems design and fit-gap analysis
• System configuration and setup
• Engineer solutions based on complicated customer business requirements
• New process design and definition
• Pre-implementation system testing
• Concept validation and user acceptance testing
• Data migration and data formatting recommendations
• Go-live implementation tasks and post-go-live consulting
• Consulting recap/activity reporting
• Ensure timely and accurate project and time administration
• Identify and manage potential issues and escalations in coordination with the team lead or project manager

Skills

• Bachelor's Degree
• Accounting, Supply Chain, Information Systems, or equivalent
• HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs
• 1 – 3 years of experience
• Software implementation or consultation experience
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels
• Master's Degree
• Strong ERP product knowledge, ERP experience preferred

Qualifications

Must Haves

• Bachelor's Degree
• Accounting, Supply Chain, Information Systems, or equivalent
• HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs
• 1 – 3 years of experience
• Software implementation or consultation experience
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels

Nice to Haves

• Master's Degree
• Strong ERP product knowledge, ERP experience preferred

Benefits

• Remote work