Management Specialist

Summary

Edge Pulse Partners Ltd provides remote team-building support for a leading U.S.-based transportation and logistics client specializing in charter and luxury motor coach travel. The Management Specialist will support Lancaster operations by coordinating dispatch, maintenance, communications, reporting, day-to-day operations, and marketing opportunities while helping maintain operational efficiency and service quality.

Responsibilities

• Report to Director of Operations – Lancaster Location ; the team member established policies, procedures, and operational guidelines
• Coordinate driver and vehicle dispatching, ensuring schedules run smoothly and issues are resolved quickly
• Support day-to-day location specific operations across sales, ops, and maintenance functions
• Manage email and written communications with drivers, customers, and internal Teams
• Track and help coordinate vehicle maintenance needs and follow-ups
• Assist with reporting and data entry using company systems
• Act as a dependable second set of hands to the location associate, picking up new responsibilities as the location grows
• Identify and coordinate marketing and online advertising opportunities

Skills

• Years of Experience [Requirement] : +4 years in operations, management , logistics
• Qualifications **:** Bachelor's Business Logistics, Transportation Management, Business Administration, or a related field is a plus
• * Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• * Ability to quickly learn and navigate dispatch software and GPS tracking systems
• * Competence in operating advanced software and platforms relevant the role
• * Working knowledge of marketing and AI tools to support operational and marketing strategies
• * Ability to work responsibly and reporting in an orderly manner since work is completely remotely oriented
• * Strong data entry skills with a high degree of accuracy
• * Strong communication and organizational skills
• * Strong written and verbal communication skills, with fluency in spoken American English
• * Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
• * Detail-oriented, with a proactive, solution-focused approach to problem-solving
• * Strong analytical and critical thinking skills to assess situations quickly, identify issues, and implement effective solutions
• * Quick learner, able to adopt new tools, systems, and processes with minimal supervision
• * Trustworthy and self-motivated, with the drive to take on increasing ownership over time
• * Flexible availability, including evenings, weekends, and holidays as operational needs require
• * Personal PC operating system to be used in probation period minimum requirements include Windows 11 and macOS 13 ; however, all employees should have personal laptop available at all times as a backup
• * Availability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred connection would be between (60 MBPS - 100 MBPS)
• * Strong written and spoken American English
• * Proven experience in a transport managerial role is highly desirable
• * Experience working with U.S. clients and team members
• * Well versed with marketing and AI platforms for operational and marketing strategies
• * Ability to quickly learn and navigate dispatch software and GPS tracking systems. Proficient in tracking and scheduling software is a plus

Qualifications

Must Haves

• Years of Experience [Requirement] : +4 years in operations, management , logistics
• Qualifications **:** Bachelor's Business Logistics, Transportation Management, Business Administration, or a related field is a plus
• * Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• * Ability to quickly learn and navigate dispatch software and GPS tracking systems
• * Competence in operating advanced software and platforms relevant the role
• * Working knowledge of marketing and AI tools to support operational and marketing strategies
• * Ability to work responsibly and reporting in an orderly manner since work is completely remotely oriented
• * Strong data entry skills with a high degree of accuracy
• * Strong communication and organizational skills
• * Strong written and verbal communication skills, with fluency in spoken American English
• * Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
• * Detail-oriented, with a proactive, solution-focused approach to problem-solving
• * Strong analytical and critical thinking skills to assess situations quickly, identify issues, and implement effective solutions
• * Quick learner, able to adopt new tools, systems, and processes with minimal supervision
• * Trustworthy and self-motivated, with the drive to take on increasing ownership over time
• * Flexible availability, including evenings, weekends, and holidays as operational needs require
• * Personal PC operating system to be used in probation period minimum requirements include Windows 11 and macOS 13 ; however, all employees should have personal laptop available at all times as a backup
• * Availability over call during US (Eastern Time) working hours at all time and excellent internet connectivity (preferred connection would be between (60 MBPS - 100 MBPS)

Nice to Haves

• * Strong written and spoken American English
• * Proven experience in a transport managerial role is highly desirable
• * Experience working with U.S. clients and team members
• * Well versed with marketing and AI platforms for operational and marketing strategies
• * Ability to quickly learn and navigate dispatch software and GPS tracking systems. Proficient in tracking and scheduling software is a plus

Benefits

• Remote role / remote team
• New laptop and a monitor on completion of probation period (2 months)
• Opportunity for professional growth and development
• Vibrant and collaborative work environment
• Company culture that values innovation and diversity
• Supportive team environment where contributions are recognized and valued
• U.S.-centric exposure: Build in-depth knowledge of multi-entity U.S. business operations