Analyst - Legal Operations (TeamConnect Experience)

Summary

Elevate is an expert-led, AI-powered global law company providing software, consulting, and services to law departments and law firms. The Legal Operations Analyst will support a technology-sector customer by managing and administering eBilling solutions, supporting matter management, and reviewing legal spend across managed services workstreams.

Responsibilities

• Support day to day delivery across managed services workstreams with strong expertise in TeamConnect
• Support the matter management lifecycle
• Review legal spend and eBilling

Skills

• Must be willing to have flexibility to cover support for the business, this may involve working evenings and weekends
• 2+ years of relevant experience
• Excellent track record in previous customer support/customer service engagements
• Experience as a business analyst, legal operations analyst, or similar role within an organization
• Prior role as a consultant or in-house strategy analyst
• Demonstrated track record of utilizing and supporting TeamConnect is required
• Experience with legal eBilling
• Experienced and proficient with Microsoft products such as Excel, Word, PowerPoint, and SharePoint
• Degree or relevant work experience in a relevant industry

Qualifications

Must Haves

• Must be willing to have flexibility to cover support for the business, this may involve working evenings and weekends
• 2+ years of relevant experience
• Excellent track record in previous customer support/customer service engagements
• Experience as a business analyst, legal operations analyst, or similar role within an organization
• Prior role as a consultant or in-house strategy analyst
• Demonstrated track record of utilizing and supporting TeamConnect is required
• Experience with legal eBilling
• Experienced and proficient with Microsoft products such as Excel, Word, PowerPoint, and SharePoint
• Degree or relevant work experience in a relevant industry

Benefits

• Remote role