Operations Specialist - Quality Assurance

Summary

Aldridge Pite, LLP is a multi-state law firm focused on utilizing technology for workflow synergies. The Operations Specialist III – Quality Assurance is responsible for reviewing work products to ensure accuracy and compliance with legal standards, while also maintaining documentation and providing feedback to enhance quality controls.

Responsibilities

• Review filings, pleadings, reports, affidavits, and supporting documentation for accuracy, completeness, and compliance with client guidelines, and internal procedures
• Verify deadlines, jurisdictional requirements, formatting standards, and required disclosures prior to submission
• Identify errors, omissions, and compliance gaps and make direct corrections when appropriate
• Correct issues as they are discovered
• Maintain detailed audit logs and quality tracking reports to monitor trends, recurring issues, and risk exposure
• Escalate material compliance risks or repeated deficiencies to leadership with supporting documentation
• Assist in developing and updating quality control procedures, checklists, and compliance standards
• Provide feedback and targeted retraining recommendations based on audit findings
• Ensure all final work product meets 100 percent compliance standards prior to release or filing
• Provide assistance with other duties and special projects as needed

Skills

• Bachelor's Degree Required
• 5+ years of Default/Foreclosure/Title knowledge Required
• Proficiency with Excel and other Microsoft Office Products
• Ability to manage and prioritize large caseload
• Ability to type at least 60 WPM
• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet
• Must possess strong written and verbal communications skills
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner
• Must be a team player and willing to help others in their department whenever necessary
• Must be extremely organized and be able to multi-task
• Conscientious with respect to work completion, deadlines, time management and attendance
• Takes initiative in face of obstacles and identifies what needs to be done and takes action
• Demonstrates commitment to Firm's vision, mission, and core values
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking
• Develops professional relationships and builds rapport with others
• Overall good work ethic and willingness to adapt to change
• BKFS, Tempo and, Equator experience highly preferred

Qualifications

Must Haves

• Bachelor's Degree Required
• 5+ years of Default/Foreclosure/Title knowledge Required
• Proficiency with Excel and other Microsoft Office Products
• Ability to manage and prioritize large caseload
• Ability to type at least 60 WPM
• Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet
• Must possess strong written and verbal communications skills
• Must provide excellent customer service to internal and external customers
• Identifies and solves issues in a timely manner
• Must be a team player and willing to help others in their department whenever necessary
• Must be extremely organized and be able to multi-task
• Conscientious with respect to work completion, deadlines, time management and attendance
• Takes initiative in face of obstacles and identifies what needs to be done and takes action
• Demonstrates commitment to Firm's vision, mission, and core values
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking
• Develops professional relationships and builds rapport with others
• Overall good work ethic and willingness to adapt to change

Nice to Haves

• BKFS, Tempo and, Equator experience highly preferred

Benefits

• Company Paid Life and Disability Insurance plans
• Medical, Dental and Vision Plans with Prescription coverage
• 401K Retirement Savings Plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for both personal and professional growth