Help Desk Analyst - Trenton, NJ(Remote)

Summary

STI is a company seeking a Help Desk Analyst to provide technical support and assistance. The role involves logging incoming problems, providing first response help desk support, and maintaining knowledge of IT operations and procedures.

Responsibilities

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
• Maintain a working knowledge of Help Desk and IT Operations procedures
• Log all incoming problems and requests and actions taken to resolve them
• Provide first response help desk support to all customers and users
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
• Provide support for AOC business applications
• Provide follow-up status to end-users in accordance with specified support policies and procedures
• Ensure closed problems are adequately documented

Skills

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Qualifications

Must Haves

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills